changing my mind about prime now

A year ago this time of year I wrote about Prime Now. At that time I was fairly pleased with Prime Now the Amazon – Whole Foods food delivery service.

But the attractiveness wore off when orders subsequent to the first order were placed over the course of the last year. I had problems with orders like them not getting delivered. At all. It’s super easy to use the app to place the order, but then I had a couple of orders that were just not delivered.

I could see that they were placed and shopped and they were waiting for pick up and they never ever got delivered. It was crazy. Then I found out that my orders were coming from the stores geographically closest to me they were coming from pretty far away which didn’t make sense.

And then there’s the reality that you are limited on products as to what Amazon Prime Now feels like pushing, which isn’t the same of the vast array of products available through Whole Foods when you go into the store. And it’s frustrating because you think because they now own Whole Foods and they are shopping your order at a Whole Foods store that you would have more variety like you do in the store. Only you don’t.

I will tell you honestly that Instacart has stepped up their game tremendously. And the orders that I got from Instacart that come from my local Wegmans are perfect. And Giant by Peapod is not perfect, but not bad either – they have excellent customer service.

And the delivery people for both Instacart and Giant by Peapod are super nice and they care.

My husband decided because they were offering a special with the Prime Day stuff to try Prime Now on his own. They were offering like a $10 coupon or something to try it or to order on Prime Day.

So he placed an order. I knew what time the order was expected but I was on the third floor of our home when the delivery person actually came to the door.

When I got downstairs the Prime Now delivery person was speeding off in his car. But the packages he had delivered were all straight up against my screen door which opens OUT. So that means the screen door was completely blocked and if I had pushed it open I would’ve broken it as it’s an old-fashioned screen door. I had to go out through the garage up around the front walk move the bags so I could open the screen door to open the front door to bring the groceries in.

Oh and did I mention that my husband specifically put on the order NOT to block the screen door and front door if someone wasn’t right there to get delivery?

The next problem was it’s almost 100° right? Or if it’s not 100° yet it feels like it? Some of what was ordered was perishable and frozen. There were no ice pack things in the insulated bags. And I checked my blog post from when I first wrote about them and there were at that time.

So basically my food that was frozen and personable was all warm to the touch. That’s kind of gross.

Prime Now when they began had made such a big deal about their insulated bags for perishable items and frozen foods.

I called up Prime Now customer service and they couldn’t have been nicer. And they agreed with me that the order should have been packed differently in this heat. They also noted that it said on the account and in the order that was given to the store and to the driver delivering NOT to block the front door and screen. And that was a pretty basic thing to pay attention to.

So sadly, I think I am going to put Prime Now back on the shelf of things I’m not going to use again for a while. Getting groceries delivered is a little luxury that I like sometimes, but if simple things like NOT blocking the screen door and front door can’t be accomplished, and insulated bags have nothing to keep the items cool, what are we paying for?

It seems like Amazon in general has issues like this all across the board. When you can get somebody in the United States on the phone who is customer service, they are very good, but the rest of it is inconsistent at best.

Another example would be recently I ordered some organic cleaning products I like better through Amazon. The company is called Frosch and they’re German. But the only place I can find the products is through Amazon.

I ordered liquid cleaner that was an all purpose cleaner and it was delivered to me in a paper padded Amazon shipping envelope. There was no protective padding or a box that the liquid cleaning supplies were placed in. So needless to say one bottle was open and leaking upon arrival.

These are all basic things. But it points to the problems in Amazon that must exist. Other problems include dumped packages, missing packages, and so on.

Amazon opens up a broader world of product availability. But I think with their stratospheric growth over the past few years there are issues they really need to work out. Today was just another example.

Thanks for stopping by and stay cool during the heatwave.

1 thought on “changing my mind about prime now

  1. Carla my name is nichole, i saw your post about dibruno brothers are your related? My grandmother is rita dibruno. My cousins own the stores now. I am new at this blogging thing and wanted to make a comment on that post but could not. Let me know if any relation. 🙂

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