smart brevity: amazon needs better customer service, as in actual service

I have spent two mind numbing hours messaging Amazon customer service in third world countries.

You see someone sent me that book in the photo at the opening of the post. only as is the case with Amazon there was no gift message. So I was contacting them to find out who sent me the book so I could say thank you.

But Amazon’s “security protocols” won’t allow them to tell you who has your addresses and sent an unsolicited item, probably a gift but in today’s world, how do you know unless you know who sent it? And how are you supposed to know who sent it if they won’t tell you?

Supposedly they will contact who sent it and ask them to contact me. I am not, however, holding my breath.

Amazon’s customer service sucks. So does a security protocol which doesn’t make allowances as far as making people feel safe as far as being the recipient of a mystery package. How’s that for smart brevity?

6 thoughts on “smart brevity: amazon needs better customer service, as in actual service

  1. Omg. I suggest you look at your bank account. Then consider all people who may know you or your current blog and previous journalist job.
    And, of course, do you know anyone who may be vacationing in France…or moved to France?

    • I know people who live in France. None of them sent me this book. And my bank account is fine. It was definitely a gift

      • Sweet. Enjoy the read!
        perhaps someome in the future may ask if you’d read this ‘Smart’ book they enjoyed…

      • No. Not yet. I don’t like the way it came to me. If I knew who gave it to me maybe I would have already

  2. I ran into the exact same issue with Amazon and got nowhere. Hopefully you end up finding out whoever sent you that book.

    • It’s just so bizarre. Because they’re like just start naming your friends and I’m like I’m a grown-up I have a lot of people in my life.

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