You have to package things properly when shipping. Amazon must have a lot of room to write mistakes off because they are becoming geniuses at poor packaging and problematic shipping.
For the third time in one month I have had items arrive broken because they put breakable items in cheap plastic bags without even any padding! And then there are the things they send in boxes without wrapping or padding that arrive open or broken from rocketing around in a box without being secured. It is very frustrating. We pay for Prime, understand it now might be delivered late because of volume, USPS, labor shortages, but packaging properly is the most basic of things.
Anyone who is an EBay or Etsy seller will tell you that if you package something poorly you won’t stay in business. Yet Amazon? They just keep repeating the same things. So what is the alternative now to Amazon?
You can’t get nice people from Seattle on the phone any longer for Customer Service. You can only get offshore online customer service help….if the stupid Amazon customer service bot lets you. And sometimes the bot won’t let you past. An irritating, inanimate gatekeeper.
Today when I opened the plastic bag holding the plastic divided trays I need to take stuff in to a neighbor’s in a few days, I soon realized trays were broken because I essentially stabbed myself under one of my finger nails. That is something that hurts and is quite unpleasant. I dropped the bag and little plastic shards flew about as well.
I. Was. Pissed.
Then I began the process of trying to get customer service. First person a guy named “Vineeth” decided he didn’t want to perform his actual job. So he just left the conversation. No “let me get someone better to assist you or anything, he just bailed.
I. Was. More. Pissed.
The next person, Nithya, was able to help. It wasn’t rocket science. I merely wanted a credit back to the payment type, since I had to order something else.
But the thing is this: Amazon used to take more care, but the bigger they get, it’s like this stuff keeps happening, doesn’t it?
And the shipping problems are occurring on the items AMAZON is shipping on behalf of other companies from their warehouses. Poor and improper packaging hurts the consumer/customer and the business Amazon is being paid to ship for.
I spent a while picking up little shard of sharp plastic off the floor too. The shards came out when I dropped the envelope in shock when I got stabbed underneath my fingernail by one. The last photo shows a few of the shards.
Amazon, if you are in this business to win it, you need to do better. And bring back US based customer service while you are at it.