File under epic fail.
During the storm on Tuesday, we lost power. And when we had lost power, I had used the PECO app to report the outage.
Then the power came back on, and the system wouldn’t let me report that the power was back on. And at that point Tuesday night there were so many people calling PECO that they kept hanging up on customers – I should be specific, not live people the auto system.
Needless to say, this was all very frustrating. So yesterday, Wednesday, I kept calling PECO until I got a live person to change the status because I was afraid repair crews would be dispatched.
About 50 minutes ago now three trucks rolled into my street. Out of state linemen from Riggs Distler out of Connecticut.
I went rushing outside and asked them if they were here for us. Then I told them, I spent an hour on the phone yesterday to make sure this didn’t happen.
Well it happened. PECO didn’t update all of their systems so a really nice crew of linemen just hung out on my street for 40+ minutes while PECO figured it out.
I even called all my neighbors while the guys were there to make sure that everyone had power.
Ironically, I said to PECO yesterday that they need to figure something out with their app programming so that, even if you are a guest on their app, you can go back with proper identifying information to let them know if a power outage has been resolved before they know. The customer service person said “oh good idea.”
These guys were so incredibly nice. I offered to make them coffee but they all had enough coffee. We stood there for 40 minutes and they told me about the areas they were from in Connecticut and what liked about Chester County.
They were headed to Glen Mills in Delaware County next. And at 12:28 today, PECO sent us a text, saying the power outage was restored, even though it was restored Tuesday night.
Come on PECO. That was embarrassing. There are so many people who need their power restored, and this crew of able-bodied super nice linemen sat here waiting for you to dispatch them to people that needed help because you hadn’t updated your system properly.
I hope everyone out there is getting their power restored.
