I don’t like to do these kind of posts. But I feel it is necessary when companies charge a tidy sum for their products and don’t honor their warranties. I gave both companies a chance to do the right thing, but they chose not to.
So I am choosing to exercise my rights and tell everyone about it.
About a year ago now, give or take a week we ordered a new bed and high-end foam mattress. We ordered one of those expensive Serta foam mattresses with the special gel. We ordered from 1-800-Mattress and the order was fulfilled by Sleepy’s.
My negative experience began when my brand new mattress arrived FROZEN in an unheated truck with an unpleasant delivery man who not only criticized my house (which has very manageable stairs), but who wanted to just dump the mattress in the front hall. (And yes set-up was part of the purchase) In the end he dumped the mattress in the second floor hall. That was the first time I did not tip a delivery man.
I called up Sleepy’s and complained. They knocked money off of the delivery. Which I thought was the right thing to do as my time is worth something, right? I was urged to call or e-mail if I had ANY other problems.
Well I have problems. The mattress which is less than a year is not holding up the way it is advertised. AT ALL.
These mattresses are supposed to hold their form for quite a few years and this one is not. There is almost a “hump” or a mountain in the middle, and when anyone lies on the bed the indent from the body never really springs back. So you also get “valleys”.
We have another older Temper-pedic type mattress in another bedroom that does do what it is supposed to do. The foam does spring back and there are no mountains and valleys.
So Serta and Sleepy’s sent an independent mattress inspector to our home this week. I understand he had a job to do, but he was also somewhat unpleasant and he REEKED of cigarette smoke. I have a smoke free house so it was very noticeable an odor and gross.
He did all these measurements and was on his way. I will note when he did his measurements you could see where the mattress was not level, etc.
This morning Sleepy’s phoned. They and Serta feel the mattress is within normal range. If this is their idea of “normal” we never would’ve bought this mattress in the first place!
Long story short, they are not honoring their warranty. Which truthfully, is exactly what I expected. But I wanted to give them a chance.
They flunked customer service yet again as far as I am concerned.
As a consumer who believes in sharing the good and the bad, I feel compelled to warn all of you out there with regard to doing business with Serta and Sleepy’s. Buyer beware if you purchase anything from them because if something ends up wrong you could get the short end of the stick too.
There are other companies out there.