don’t use grubhub

I decided to give GrubHub one more try. They screwed up again with a super delayed order, and then delivered stone cold food.

See that burger? Do you know how gross cold, congealed melted cheese is? I bit into that burger and know now.

Disgusting, utterly disgusting, and not the restaurant’s fault but GrubHub’s

I have torn the meniscus in my left knee and my poor husband had to rush home from work to take me to Chester County Hospital, only to have to come home again because I did not break a bone so I need an MRI and you can’t get that from the ER (did not know, all I know is I was doubled over in pain, don’t like to go near hospitals but you are told to go if pain is that bad, right?)

So I ordered GrubHub as a treat. Only once again they were horrible.

The order that took about an hour plus longer than it should have. Their customer service was abysmal. I tried calling first but couldn’t get through. Perma-hold. So I try the “chat”.

I explain to “Jesus” the agent the problem…and the fact the driver did not reply to a polite text looking for the order when it became super late.

Do I want like GrubHub dollars or something.

No I kept saying, I want my order and should get an adjustment to my bill.

“We can’t do that.”

So yeah, I said here comes the blog post and Twitter. I also told them that they are SO bad around here that this was the SECOND restaurant this year to suggest DoorDash and Caviar!

That resonated and all of a sudden from online Jesus to his Supervisor Athena we went from $5 back to slightly more like magic.

In the end, a refund on less than half of my total order was what they promised, if they actually refund it. Nothing has been initiated as a refund. They took money out of my bank account initially in maybe 30 seconds.

So I am deleting their app and NEVER using them again. You can’t trust them.

They suck and there is always a problem. I haven’t used them that much, but every order has been a problem.

If you look on social media sites like Twitter, there is no “GrubHub” love…just complaint after complaint after complaint…from all over the country! (note the random examples I posted)

Ditch GrubHub.

why we change banks, or reaffirming why finally leaving pnc was the right move.

pizap

In 2015 I wrote  two posts about PNC Bank.  I also wrote about them in 2012 and 2013.

Human nature dictates we are creatures of habit and it took until this year to actually divorce and leave them.  Yes, I stayed in an abusive banking relationship for far too long.

I had been a customer for close to 30 years, if not more than 30.  I knew how their website worked, I knew my account numbers, and for years I even knew my tellers and branch managers.

Then I moved.  New branches and new tellers and unpleasant experiences like trying to open a business checking account at a purported “full service branch” only to be told I had to come back another day because they weren’t really full service even if ON THE WALL it said “full service”.

Then there were other things like spite finance charges after I closed and paid off a credit card.

Soon it became if I used a teller I would get charged so just use the machines they said.  Well, sometimes you just need to go to a branch and interact with someone face to face.  I came out of banking and finance, and there is absolutely NO substitution for face to face customer service. Unless you bank at PNC of course.

When you need help in person at PNC they always try to UPSELL you to products you don’t need or want.  Every time I went into a branch physically the past few years it was the hard sell for something. Every time. And when you tell them NO I don’t want any additional services it is like they are robots reading from a script, because they just launch into the upsell spiel anyway.

Then there were the nickel and diming fees that always felt like a moving target.  It’s like you are punished for being a small customer not represented in the top 2% in this country.

Finally, the straw that broke the camel’s back was this summer when I had to go into a branch in Exton because their ATM machine was half broken and it would not let you make an ATM machine deposit.

So I went inside the branch and the bobblehead playing teller proceeded to quiz me (loudly) on why I hadn’t moved everything into my married name from my maiden name.  In front of other customers who were then staring at this entire exchange. How about because it is none of your f-ing business, lady? It was like a public shaming for still using my maiden name on things.

That was it.  I took my banking elsewhere.  When I opened and seeded my new accounts at another bank, I began the process of winding down my PNC accounts.

I had an excruciating call with a customer service representative on the phone during this closing process. She wanted to know exactly WHY I was closing my accounts so I told her except it should be “We are sorry to lose you as a customer and I am happy to assist you.”

During this conversation I asked questions like could I get copies of all of my 2019 statements year to date mailed or e-mailed to me since I am paperless as well as physical statements mailed to me at year end for tax purposes. I was told TWO separate things. I was told I could just log into my old closed accounts and download statements.  I was also told alternately that all I had to do was call customer service.

This afternoon I had time and I wanted to reconcile my closed accounts and make sure I did not miss anything.  So I went to retrieve my statements.  Only because I closed my accounts, in spite of what I was told by PNC customer service representatives I can’t actually access my records. So I called PNC customer service this afternoon.

Another stellar experience.  A real service turd.  Customer Service Turd said because my account was closed I could not access my statements online.  So I asked if they could please MAIL or e-mail me statements, including year end statements. The answer was….NO.

If I want anything, I have to go into a branch.

I don’t want to go into a branch.  I have proven my identity and all I am asking for are statements mailed to the address of record they have on file for me.

NO says the Customer Service Turd again.

I mean WTF? I am debating taking this to the Pennsylvania State Banking Commission. These accounts have been closed about 30 days. Not 30 months. Not 30 years.

Of course calling corporate PNC is nigh on impossible.

Here are the contacts I found:

Michelle Neidhardt
Customer Experience Director/EVP
300 Fifth Ave. the Tower at PNC Plaza
Pittsburgh, PA 15222-2401
412-762-0454
Michelle.neidhardt@pnc.com

Karen L. Larrimer
Executive Vice President, Head of Retail Banking & Chief Customer Officer
300 Fifth Ave. the Tower at PNC Plaza
Pittsburgh, PA 15222-2401
karen.larrimer@pnc.com

Chief Executive
William S. Demchak
CEO
300 Fifth Ave. the Tower at PNC Plaza
Pittsburgh, PA 15222-2401
william.s.demchak@pnc.com

PNC Media Relations
(412) 762-4550
media.relations@pnc.com
INVESTOR RELATIONS- 412-768-4143

PNC Executive Office Phone Numbers:

877-762-5555412-803-1294

1377035_541697082573166_1631774160_nI will send the PNC executives this post.  I want my statements and I should NOT have to practically give blood to get them. But this is a good reminder as to why I left PNC.   Except really, I have to wonder does old fashioned customer service and old school neighborhood banking exist any longer or are we all lost to giant conglomerates, offshore call centers and unless we are worth millions to banks we are worthless?

Things to ponder Corporate America and dear readers, things to ponder.

My final word is my new bank doesn’t know me from Adam’s House Cat but whether online, in person, or on the phone they treat me with professionalism and respect.  Thank you Citizen’s Bank. It makes a difference.

 

 

p.za kitchen in exton trying to work out the kinks

9/27/2019 6:45 PM UPDATE: P.Za Kitchen Exton ran my disastrous order from last night again, and as Donna the manager promised it was like night and day. She took my suggestions to heart on where the food could improve and they actually improved it.

The pizza is more like it looked like in their ads, and it’s not super salty, greasy or soggy tonight. Same with the salad and the avocado and greens are more fresh.

For those who asked, they do not have a storefront they run a ghost kitchen out of another restaurant and are delivery only.

It takes a lot for a restaurant to admit they could improve and it’s very unusual I think that they actually do so quickly. I hope they keep this consistency up. If they do, they are definitely going to be a contender around here for pizza.

📌📌📌📌📌📌📌📌📌📌📌📌📌📌

BEFORE:

9/27/19 4:45 PM UPDATE: The manager of the Exton location called me a little while ago. She couldn’t have been nicer. She owned the problems last night – it sounds like she had already left when my order came in. She has no explanation for why they couldn’t contact me even through Grubhub to say there was a problem with the order or it would take longer. And she also on the fact that the restaurant staff last night dropped my pizza that was missing a slice and then put it in a box.

That takes a lot to own all those things and be nice and professional and friendly on the phone. They have asked to re-run my order on them and at first I didn’t want to do it because my husband said he absolutely would never want to eat their food ever again. But I spoke to him and he said yes.

I will update when I receive my order. I am impressed by the manager. This is how you deal with a problem as opposed to the way Brick & Brew treated me when I reviewed my experience in July.

📌📌📌📌📌📌📌📌📌📌📌📌📌

I understand P.Za Kitchen is new in Exton, PA, but I ordered two pizzas from them and one of them was missing a slice. Yes, missing a slice. How gross is that?

I did my order on a delivery from GrubHub and it wasn’t the GrubHub guy, it’s the restaurant. So they sent two free bottles of water to make up for the pizza that was missing a slice. This is a restaurant that you can’t dine in, they are delivery only.

Upon arrival, the GrubHub guy warned me that something was wrong with the order because they apparently kind of pulled him aside when he was picking it up. But the restaurant didn’t call me and they had my phone number via GrubHub.

When you have a problem with a delivery and you have the customer’s phone number you call them. No one called me. No one messaged me through the GrubHub app either. They just delivered pizza missing slices and both pizzas were greasy, salty, and soggy. WTF???

The salad I ordered was very good except for the avocado bits that were both brown and minuscule .

I’ve had Roman style pizza and what they delivered doesn’t quite cover it. Hell, Stouffer’s frozen French Bread Pizza would be more appealing.

Here’s hoping they get their act together because it was an expensive mistake to make to order from them. Never again.

What order was SUPPOSED to look like.

The order arrived warm with GrubHub but I won’t be coming back to them. I will note I tried to contact them by phone but it’s a toll-free number you call and when I called it it said “the party you are trying to reach is currently unavailable . “

Please also note they are still open!

P.za Kitchen is located at 300 Main Street in Exton. The phone number that no one can answer is 888-799-6601.

And again I ask, have you ever had a pizza delivered missing a slice?

Because I could not reach them I contacted GrubHub. GrubHub, although I didn’t ask for it , asked them to give me at least a partial refund and they refused. They would give me a coupon.

I will note again the problem is not with GrubHub here. They lived up to their part of the bargain. The problem is with this place P.Za Kitchen.

What they deliver doesn’t even look like what was shown on their menu!

P. Za Kitchen doesn’t know customer service. And their Exton location also doesn’t know what true Roman Pizza is either.

Sign me dissatisfied and never again.

happiness is a meat order from your family’s butcher

Cappuccio’s on 9th Street in Philadelphia. That is the Italian Market to the rest of you.

This was the Saturday morning destination at least twice a month when I was growing up, even when we moved to the Main Line.

And yes, my family has been going here since before my grandfather Bill Zambelli put the abattoirs in this butcher shop.

Cappuccio’s was opened in 1920. Here is their story from their website:

Domenico Cappuccio was born on his family’s farm in Messina, Sicily during the late 1800’s. After his father passed away when he was in 2nd grade, Domenico was forced to leave school to help work the family farm. In 1910, as the rumblings of World War I began in Italy, Domenico decided it would be wise to join his brother in America. However, he was still drafted and this time would be asked to fight for the Americans.

Following his service, Domenico was offered a path to citizenship if he could find an American sponsor. After working several jobs in Southern New Jersey, Domenico ended up in Philadelphia’s Italian Market where he met a man who offered to provide him with sponsorship. This man, Charles Guinta, not only sponsored Domenico but gave him a job in his butcher shop and a place to stay above.

While working at the butcher shop, Domenico met his future wife, worked a fresh produce stand also in the Italian Market. After several years, Mr. Guinta felt that Domenico was ready to go out on his own and suggested he start his own shop down the street. After getting married, he took Guinta’s advice and opened up Cappuccio’s Meats at its current location. The couple would have three children, one of whom, Antoinette Cappuccio, would go onto run the shop with her husband Harry Crimi.

After Domenico retired, Harry and Antoinette Crimi took over Cappuccio’s Meats and continue to run the business today using the family’s traditional values with their son Dominic Crimi.

Now the funny thing about World War I bringing Domenico Cappuccio to the United States is it also played a role in my paternal grandfather’s life.

When my grandfather was a little boy, his mother who had emigrated to the USA as a young woman, took a ship back to Italy so her family still in Italy could meet her son. The problem was, World War I broke out when they were there and they had to stay with family in a little village until the was was over and Trans-Atlantic ship travel resumed.

My grandfather, a little, little boy, was called l’Americano by the villagers during that time. He went on to build a boiler company and factory. During World War II the company had to change it’s name to seem more American- people being suspicious of people born in other countries is sadly nothing new in this country. Both of my grandfathers (my maternal grandfather was Irish) were discriminated against.

But I digress.

Cappuccio’s is a familiar and well-loved place for me. Going there and to the Italian market with my father on weekends was sort of magical.

The ding of the bell on the door and you walk in and there was sawdust on the floor and sometimes sides of meat hanging from a hook in the window. I would sit on a barrel next to one of the front windows and watch everyone get waited on. The counters were wide and clean, knives in holders in between the counter sections.

Sometimes old Domenico would talk to me half in Italian and half in English. He had glasses with big black rims and a very sweet smile. Sometimes his daughter Antoinette who married Harry Crimi (who was close to my father’s age) would let me come back behind the sales floor.

My father and Harry would patter back and forth in English and Italian about whatever daddy was buying. I loved going there. I would watch as Harry would sharpen a knife to cut whatever we were buying. And then each item would get wrapped in butcher paper, marked, and placed in paper sacks, or a box depending on the size of the order.

As I grew up, I watched Harry’s son Domenick , who is about my age and whom I know as an adult, come up in the business. Now he runs the store!

A few weeks ago I got to thinking about the Italian sausage we used to buy there. My great aunts, grandparents, and my parents all made sauce (or gravy) with it. It is the best sausage you have ever tasted made the old school way with fennel.

I also started thinking about the other cuts of pork, beef, and lamb we used to get from Cappuccio’s. So I contacted Domenick and asked him if I could get an order – but it would have to be shipped or delivery because 9th Street is just a wee bit out of the way living in Chester County.

So Domenick said for me if I was willing to pay a delivery fee, he’d deliver.

My order got delivered a little while ago. All neatly and perfectly wrapped in brown butcher paper and bags with wire-tied tags with my name on it. Just like when I was a kid!

It sounds silly to some I am sure but this? This makes me happy. A piece of 9th Street in my freezer. And Domenick even bought me a bag of lamb neck bones- the best secret ingredient of any Sunday Pasta Sauce!

I mean no disrespect to my lovely local butcher, Worrell’s, but Cappuccio’s and me? We’ve got history! So I am going to be splitting my love going forward.

Cappuccio’s is an amazing old school artisanal butcher shop. They have been doing it the same way since 1920. Give them a try, and if you live closer to them then I do, go visit!

Cappuccio’s updates their Facebook page often. Seriously? Visit them, try their meats. You’ll be glad you did 😊

We had fresh grilled sausage for dinner. It was just as awesome as I remember it.

happy 25th anniversary to the west chester growers market!!!

IMG_6363I missed all the political fanfare early this morning, but I did make it to the 25th anniversary of the West Chester Growers Market.

State Senator Andy Dinniman and Chester County Commissioners Michele Kichline and Terrence Farrell were there at the opening of today’s market to celebrate with everyone and present citations and proclamations.

But where oh where were the officials of West Chester Borough? Borough Council? I mean it is NO SECRET they have been discussing the lot on the corner of Chestnut and Church Streets again right?  And what developer and hotel owner want in on whatever is discussed, hmmm?  Oh the irony that they just discussed this again, what? This past week?

wcb

And no one from the Borough could come to the West Chester Growers Market in an official capacity to celebrate their 25th anniversary? The County and State felt they should be there, so why not the Borough?

Image may contain: one or more people, people standing and outdoor

Photo courtesy of County Commissioner Terrence Farrell’s Facebook Page.  He and Chester County Commissioner Michelle Kichline presenting a County citation to Paul “Bud” Hauser, an inspiration behind and one of the four original growers who founded the West Chester Growers Market 25 years ago. I think this is fabulous that they did this!!

Oh and my opinions are my own, by the way.  And sadly I think West Chester Borough needs to appreciate the organizations which bring people into the Borough weekly for 25 years, don’t you? The West Chester Growers Market brings people and farms and small food producers together. In a world filled with ugliness, this is something genuine and nice.

Today the market was bustling in spite of the crazy heat.  And the vendors were nice enough to have lots and lots of water on hand for customers. And ice cream!!  And balloons and face painting for kids!

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I love the West Chester Growers Market and it is pretty much the only one I patronize at this point since East Goshen seems to have given up on their farmers market which I think is a huge mistake since they have one of the most awesome locations.

The photos I took today were my own.  I am not compensated in any way for posting about the market. I post about the West Chester Growers Market because I love it and think it’s fabulous.

And if West Chester Borough Council gets their knickers in a twist because I do not feel in my opinion that they appreciate the market in all it’s fabulousness, tough noogies and am I wrong?

HAPPY 25TH ANNIVERSARY WEST CHESTER GROWERS MARKET!! 

WE LOVE YOU IN CHESTER COUNTY!!

 

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changing my mind about prime now

A year ago this time of year I wrote about Prime Now. At that time I was fairly pleased with Prime Now the Amazon – Whole Foods food delivery service.

But the attractiveness wore off when orders subsequent to the first order were placed over the course of the last year. I had problems with orders like them not getting delivered. At all. It’s super easy to use the app to place the order, but then I had a couple of orders that were just not delivered.

I could see that they were placed and shopped and they were waiting for pick up and they never ever got delivered. It was crazy. Then I found out that my orders were coming from the stores geographically closest to me they were coming from pretty far away which didn’t make sense.

And then there’s the reality that you are limited on products as to what Amazon Prime Now feels like pushing, which isn’t the same of the vast array of products available through Whole Foods when you go into the store. And it’s frustrating because you think because they now own Whole Foods and they are shopping your order at a Whole Foods store that you would have more variety like you do in the store. Only you don’t.

I will tell you honestly that Instacart has stepped up their game tremendously. And the orders that I got from Instacart that come from my local Wegmans are perfect. And Giant by Peapod is not perfect, but not bad either – they have excellent customer service.

And the delivery people for both Instacart and Giant by Peapod are super nice and they care.

My husband decided because they were offering a special with the Prime Day stuff to try Prime Now on his own. They were offering like a $10 coupon or something to try it or to order on Prime Day.

So he placed an order. I knew what time the order was expected but I was on the third floor of our home when the delivery person actually came to the door.

When I got downstairs the Prime Now delivery person was speeding off in his car. But the packages he had delivered were all straight up against my screen door which opens OUT. So that means the screen door was completely blocked and if I had pushed it open I would’ve broken it as it’s an old-fashioned screen door. I had to go out through the garage up around the front walk move the bags so I could open the screen door to open the front door to bring the groceries in.

Oh and did I mention that my husband specifically put on the order NOT to block the screen door and front door if someone wasn’t right there to get delivery?

The next problem was it’s almost 100° right? Or if it’s not 100° yet it feels like it? Some of what was ordered was perishable and frozen. There were no ice pack things in the insulated bags. And I checked my blog post from when I first wrote about them and there were at that time.

So basically my food that was frozen and personable was all warm to the touch. That’s kind of gross.

Prime Now when they began had made such a big deal about their insulated bags for perishable items and frozen foods.

I called up Prime Now customer service and they couldn’t have been nicer. And they agreed with me that the order should have been packed differently in this heat. They also noted that it said on the account and in the order that was given to the store and to the driver delivering NOT to block the front door and screen. And that was a pretty basic thing to pay attention to.

So sadly, I think I am going to put Prime Now back on the shelf of things I’m not going to use again for a while. Getting groceries delivered is a little luxury that I like sometimes, but if simple things like NOT blocking the screen door and front door can’t be accomplished, and insulated bags have nothing to keep the items cool, what are we paying for?

It seems like Amazon in general has issues like this all across the board. When you can get somebody in the United States on the phone who is customer service, they are very good, but the rest of it is inconsistent at best.

Another example would be recently I ordered some organic cleaning products I like better through Amazon. The company is called Frosch and they’re German. But the only place I can find the products is through Amazon.

I ordered liquid cleaner that was an all purpose cleaner and it was delivered to me in a paper padded Amazon shipping envelope. There was no protective padding or a box that the liquid cleaning supplies were placed in. So needless to say one bottle was open and leaking upon arrival.

These are all basic things. But it points to the problems in Amazon that must exist. Other problems include dumped packages, missing packages, and so on.

Amazon opens up a broader world of product availability. But I think with their stratospheric growth over the past few years there are issues they really need to work out. Today was just another example.

Thanks for stopping by and stay cool during the heatwave.