The photo above (and the next photo below this paragraph) were both taken on a garden tour last spring. I love hostas! I really generally speaking have a hosta disease! I am always looking for interesting cultivars and growers who might have hostas I want to try but never have been able to find locally.
But I learned a valuable lesson recently about knowing your grower. And knowing your grower especially when it comes to mail order plants.
I have been ordering plants from reputable growers up and down the eastern seaboard and as far away as Washington state for years.
I was searching out particular hosta cultivars and decided to check eBay. Believe it or not I have had wonderful luck with some small plant growers on eBay in the past. For example, I received wonderful woodland ferns from a small nursery outfit in Tennessee.
So there is this grower who is a dually listed on eBay and Amazon. I figured since they were on two sites that generally try to police their sellers I was OK ordering plants. I didn’t stop to pay attention to the reviews. I should have. If I had paid attention to the reviews I would’ve saved myself a lot of trouble.
I ordered the plants and then I waited. And waited. When I received no tracking number to track my package from the seller after over a week I messaged the grower to ask if the plants had shipped and if I could have a tracking number.
I also at that time asked if I was getting bare root or if they were coming in pots. The seller said they always ship bare root.
I am not a novice gardener and I am fine with bare root plants. I figured all would be fine.
Boy was I mistaken.
The plants arrived Saturday. Poorly packaged in a small square box, they arrived mostly dead. I literally had thrown my money away.
For all of the plants I have ordered over the years mail order, never had I received any in such poor condition. And what was described as a “starter” plant (for example) looked like a piece of wilted micro lettuce.
The plants were shipped in dry newspaper in little sandwich baggies with the hosta cultivars scribbled illegibly on the outside of the baggies. There was no ventilation in the little square box and the plants were dried out, wilted, and mostly dead. And so small. I am used to mail order plants but these were puny, so not as described in my humble opinion.
I took a deep breath and contacted the “grower” to see what they would do. I gave them the opportunity to do the right thing. I wanted healthy plants, not a refund. And I was not seeking free plants. I would have been satisfied with an “I am so sorry.” Or even an intelligent conversation in the hopes of achieving an amicable resolution. After all, who likes wasting money?
The response from the “grower” was swift and nasty to be honest. They accused me of “blackmail” and demanded (not requested) I mail back “their” plants (even though I had paid $70+ for “their” plants.
I will be honest, I was taken aback by the sheer nastiness of their attitude, and I said calmly that I was not going to put myself out MORE money to mail back sub par mostly dead plants.
I have learned a valuable lesson. And if I had read the reviews posted online I probably would not have purchased a thing from them. If they need my hard earned money so badly, hey they can keep it.
Know your grower. And if you do not, check them out. (And yes, another case made for buying local.)
On a certain level I am disappointed, because people who are true nursery men and women are generally speaking some of the nicest people you’ll ever meet.
Do not be afraid of ordering plants via mail order, just check out the grower ahead of time. Again, lesson learned for me. I broke my rule of checking them out.
Good customer service matters.