Well we broke up with A.J. Blosenski almost a month ago and they FINALLY picked up the cans yesterday…after the regular A.J. Blosenski trash truck emptied a can that had been empty for a month so I hope they don’t try to charge us for it since we are no longer customers.
However, they have NOT refunded us for charging us the next chunk of service the same day we cancelled service. Nor have we received a refund on the many missed pick ups.
My neighborhood had a partially missed pickup again this week. So did a lot of areas. It’s like they just decided not to pick up.
East Whiteland Township actually recently cited A.J Blosenski for all the issues that their residents have experienced. Some Willistown residents have remarked that they wish their township would be equally proactive.
Meanwhile over in West Vincent it must be noted that Whitetail Disposal had their soliciting permits REVOKED. For aggressive soliciting. And they have been very aggressive. In a lot of communities in Chester County again.
And Whitetail has a history of issues as well.
So I guess the more our county and region gets overpopulated the worse the trash pick up will be.
That is the trash talk update for the week. I will end by stating no issues with Opdenaker at all so far. Everything that we are paying for is happening and the customer service is actual customer service. i’m including their website in case anyone is interested in checking them out. They might not service all areas at this point but at least they are honest about the work they can actually do and can’t do depending upon the area.
One of the topics of conversation this summer all over our area has been trash pick up. The formerly always reliable AJ Blosenski went off the rails.
There is no need to rehash all of our missed pick ups and all of our piles of trash and how hard it is to get them on the phone. Today I only waited half an hour. And waiting half an hour is utterly ridiculous.
A few days ago, I wrote the post to see embedded below.
I really wanted things to work out with Blosenski. I really kept hoping that they would fix their issues but when we had to start again this week with streets just arbitrarily being skipped for pick up with no prior notice and not getting notice until two days later after you had left multiple messages and filled out a missed trash pick up request online. This is why we decided we had been patient enough. We’re paying for a service and trash is stinky. So when you have a couple of weeks where the trash is fine and then the exact same problems start to repeat themselves and you’re the customer. the aggravation point isn’t worth it anymore.
So three days ago I called Opdenaker. I did not sit on hold forever before I spoke to a customer service person, and when that customer service person answered the phone, they were polite and friendly, and wanted to speak with me and wanted to be helpful. Essentially everything you want a customer service person to be.
This morning they dropped off our two new cans. They apologized profusely because they were actually a day late from their normal schedule of giving new customers cans but apparently they’ve been getting a lot of new customers because of the mass exodus from AJ Blosenski. And the man that drop the cans off was just so nice.
My husband had called to break up with A.J Blosenski formally. I had called the very nice regional person from Waste Connections that I have been dealing with to let him know. I wanted to extend that courtesy to him because the regional people have been so nice to us, trying to fix our missed deliveries. The Blosenski office told my husband that they would not be picking up our cans until August 28. Yes, almost a month from now.
I couldn’t believe that was true. So I sat on hold today to find out if it was and it was and I was told by the “customer service”person that arguing with him wouldn’t get it picked up faster I mean really? I wasn’t arguing I was however somewhat incredulous that they could have already charged us for the next quarter of service on an account we had canceled. Oh and we have to wait for that to be refunded, and they haven’t yet refunded the missed pick ups that they owed us for previously.
I’m not trying to be a difficult customer on the way out the door, but this is ridiculous. It’s like they are going out of their way to be as unpleasant as possible, and make this as difficult as possible. And it is indeed, a shame, because the regional person I had been dealing with from Waste Connections couldn’t be nicer.
So this is almost closing the door on A.J. Blosenski for us.
The trash photos you are seeing are all different examples of missed pick ups all over the area. There are some corporate acquisitions that go smoothly, this isn’t one of them. I am kind of shocked actually because prior to this we had a great service from them. But I guess the people that work there can’t handle being part of a larger, corporate structure. I hope it gets figured out. But we are moving on.
One month ago, I wrote about A J Blosenski which was sold to Waste Connections. My email went all the way up the corporate ladder. I spoke with some really nice people at Waste Connections, whom I thought had straightened out my neighborhood’s trash dilemma but apparently NOT.
Once again AJ Blosenski just arbitrarily skipped recycling in my neighborhood. I don’t do trash left on the street in the summer. I don’t do trash left on the street at any time when you’re paying for a service so I’m actually pissed now.
I was mildly annoyed before but then my husband looked in our account and although Waste Connections said we were going to get credited for the three weeks of missed service we experienced before, we never got a credit and they were happy happy happy to take money today for the next month yet they skipped recycling and didn’t call didn’t email didn’t text. And our service has been reduced to one pick up a week, which is really no big deal, except there was no reduction in cost. There was a vague promises of an extra trash bin, but that never materialized and then there’s the issue of the three weeks of missed prior service we were supposed to get credit for and we never got credit for.
Fool me once shame on you. For me twice shame on me. That being said, Opdenaker, would you care to dance? Yes I am calling them tomorrow. I had checked y’all out before because you offer rather good recycling. Like all other refuse and recycling companies you also have mixed reviews. But you aren’t Whitetail Disposal whom I found incredibly offensive with the hard sell door to door ignore the no soliciting signs during COVID.
I have been pretty good trying to give Waste Connections/ AJ Blosenski a chance to improve after I wrote my last post.
And when you tell customers that you will credit them for services not rendered, that kind of makes you less likely to stay with a company as well.