Well we broke up with A.J. Blosenski almost a month ago and they FINALLY picked up the cans yesterday…after the regular A.J. Blosenski trash truck emptied a can that had been empty for a month so I hope they don’t try to charge us for it since we are no longer customers.
However, they have NOT refunded us for charging us the next chunk of service the same day we cancelled service. Nor have we received a refund on the many missed pick ups.
My neighborhood had a partially missed pickup again this week. So did a lot of areas. It’s like they just decided not to pick up.
East Whiteland Township actually recently cited A.J Blosenski for all the issues that their residents have experienced. Some Willistown residents have remarked that they wish their township would be equally proactive.
Meanwhile over in West Vincent it must be noted that Whitetail Disposal had their soliciting permits REVOKED. For aggressive soliciting. And they have been very aggressive. In a lot of communities in Chester County again.
And Whitetail has a history of issues as well.
So I guess the more our county and region gets overpopulated the worse the trash pick up will be.
That is the trash talk update for the week. I will end by stating no issues with Opdenaker at all so far. Everything that we are paying for is happening and the customer service is actual customer service. i’m including their website in case anyone is interested in checking them out. They might not service all areas at this point but at least they are honest about the work they can actually do and can’t do depending upon the area.
One of the topics of conversation this summer all over our area has been trash pick up. The formerly always reliable AJ Blosenski went off the rails.
There is no need to rehash all of our missed pick ups and all of our piles of trash and how hard it is to get them on the phone. Today I only waited half an hour. And waiting half an hour is utterly ridiculous.
A few days ago, I wrote the post to see embedded below.
I really wanted things to work out with Blosenski. I really kept hoping that they would fix their issues but when we had to start again this week with streets just arbitrarily being skipped for pick up with no prior notice and not getting notice until two days later after you had left multiple messages and filled out a missed trash pick up request online. This is why we decided we had been patient enough. We’re paying for a service and trash is stinky. So when you have a couple of weeks where the trash is fine and then the exact same problems start to repeat themselves and you’re the customer. the aggravation point isn’t worth it anymore.
So three days ago I called Opdenaker. I did not sit on hold forever before I spoke to a customer service person, and when that customer service person answered the phone, they were polite and friendly, and wanted to speak with me and wanted to be helpful. Essentially everything you want a customer service person to be.
This morning they dropped off our two new cans. They apologized profusely because they were actually a day late from their normal schedule of giving new customers cans but apparently they’ve been getting a lot of new customers because of the mass exodus from AJ Blosenski. And the man that drop the cans off was just so nice.
My husband had called to break up with A.J Blosenski formally. I had called the very nice regional person from Waste Connections that I have been dealing with to let him know. I wanted to extend that courtesy to him because the regional people have been so nice to us, trying to fix our missed deliveries. The Blosenski office told my husband that they would not be picking up our cans until August 28. Yes, almost a month from now.
I couldn’t believe that was true. So I sat on hold today to find out if it was and it was and I was told by the “customer service”person that arguing with him wouldn’t get it picked up faster I mean really? I wasn’t arguing I was however somewhat incredulous that they could have already charged us for the next quarter of service on an account we had canceled. Oh and we have to wait for that to be refunded, and they haven’t yet refunded the missed pick ups that they owed us for previously.
I’m not trying to be a difficult customer on the way out the door, but this is ridiculous. It’s like they are going out of their way to be as unpleasant as possible, and make this as difficult as possible. And it is indeed, a shame, because the regional person I had been dealing with from Waste Connections couldn’t be nicer.
So this is almost closing the door on A.J. Blosenski for us.
The trash photos you are seeing are all different examples of missed pick ups all over the area. There are some corporate acquisitions that go smoothly, this isn’t one of them. I am kind of shocked actually because prior to this we had a great service from them. But I guess the people that work there can’t handle being part of a larger, corporate structure. I hope it gets figured out. But we are moving on.
One month ago, I wrote about A J Blosenski which was sold to Waste Connections. My email went all the way up the corporate ladder. I spoke with some really nice people at Waste Connections, whom I thought had straightened out my neighborhood’s trash dilemma but apparently NOT.
Once again AJ Blosenski just arbitrarily skipped recycling in my neighborhood. I don’t do trash left on the street in the summer. I don’t do trash left on the street at any time when you’re paying for a service so I’m actually pissed now.
I was mildly annoyed before but then my husband looked in our account and although Waste Connections said we were going to get credited for the three weeks of missed service we experienced before, we never got a credit and they were happy happy happy to take money today for the next month yet they skipped recycling and didn’t call didn’t email didn’t text. And our service has been reduced to one pick up a week, which is really no big deal, except there was no reduction in cost. There was a vague promises of an extra trash bin, but that never materialized and then there’s the issue of the three weeks of missed prior service we were supposed to get credit for and we never got credit for.
Fool me once shame on you. For me twice shame on me. That being said, Opdenaker, would you care to dance? Yes I am calling them tomorrow. I had checked y’all out before because you offer rather good recycling. Like all other refuse and recycling companies you also have mixed reviews. But you aren’t Whitetail Disposal whom I found incredibly offensive with the hard sell door to door ignore the no soliciting signs during COVID.
I have been pretty good trying to give Waste Connections/ AJ Blosenski a chance to improve after I wrote my last post.
And when you tell customers that you will credit them for services not rendered, that kind of makes you less likely to stay with a company as well.
OK a trash update. I was asked about this yesterday when I spoke to one of the Waste Connections managers and they asked me how I felt about moving to one day of the week trash pick up. AJ Blosenski currently picks up regular trash on Mondays and Thursdays and recycling is only Mondays. So if I’m reading this letter correctly, they are going to one day a week. The day is to be determined starting at a point in July.
To be honest, I am ambivalent about one or two days of trash, because when we had Republic Services it was only one day a week.
However, if we are going to one day a week, there should be an appropriate reduction in everyone’s bill because we were paying before for two days a week for regular trash.
So that’s the update everyone and I know that they are working with East Whiteland Township to clear the backlog of missed pick ups and other than that I have no new trash news to report today has been all about roosters 🤣
A few days ago I wrote about the problems we’re having around here with A J Blosenski. They used to be like clockwork, no problems, and for whatever reason since they were acquired by their new corporate overlord Waste Connections, there have been growing pains. And staffing shortages and you can’t get people on the phone easily anymore and people are having a hard time all over the region getting their trash picked up.
Now, I think part of this has to do also with Covid and when Republic Services dumped our area. And when Republic left, some of us got notice, maybe a week to 10 days in advance that they were leaving, others got no notice whatsoever. And you couldn’t get anybody on the phone to talk about it and that has been a problem for months leading up to this decision by Republic Services.
I still remember the day when Republic came through after hammering us that we had to return their cans. They told us they were taking their cans back. I guess to move them to other areas but literally we watched as their trash truck picked up our trashcan garbage and all, and just threw all of it into the big back mouth of the truck. It seemed so wasteful to me, especially since a lot of us at very new cans that they had given us not that long before.
And then, even though Republic Services dumped all of their customers in various parts of our region, it took months to get them to stop sending bills which was extraordinarily frustrating. They told you they were breaking up with their customers. You had to find a new hauler and scramble to do so, yet they were still sending you a bill…for services no longer rendered.
So then post Republic break up, we all settled into a nice routine with A.J Blosenski. Then we heard about the corporate acquisition, and since spring hit, it’s been difficult at times to get the trash picked up. Some neighborhoods it was recycling like mine, other neighborhoods, it was trash, and then there were other places all together where everything was missed.
It’s been bad in East Whiteland and I know it’s been even worse in Tredyffrin, and there have even been issues in West Whiteland where they are that township’s designated hauler.
As I had indicated in my prior post, it’s very frustrating to try to get somebody on the phone. And feeling less than satisfied after another missed pick up on Monday I’ve decided to take action on my own. So I literally did Internet research until I came up with a corporate phone number for Waste Connections who acquired A.J. Blosenski.
After I looked up the corporate phone number, I researched to some of the officers of Waste Connections. I researched what their emails were and how to format them. And then I called and had a really nice conversation with a woman down south in the executive offices. After my conversation with her I sent my email outlining all the things that had me going wrong in my neighborhood. They told me that they would make it right.
Yesterday at a little before 6 PM, Waste Connections and AJ Blosenski made good on their promise. They cleared the trash in my entire neighborhood.
I also learned today that hideous Whitetail Disposal has applied for soliciting permit in my township and I’m sure many others. Here’s hoping they know what no soliciting means this time around.
I don’t like Whitetail and I wasn’t the only one that had problems with their door-to-door soliciting. They completely ignored another friend’s no solicitation sign and then when she said no, they came back another day and that was part of their M.O. the last time around. I also remember they asked someone else I know if her husband was home to make the decision. Yeah just call all us ladies Donna Reed, Whitetail (said with major eye rolling.)
Since Whitetail Disposal first broke into this area, what I have noticed, is they leave cans in the middle of the road and they often leave bits of trash in the middle of the road. I always hear about people complaining that they have missed pick ups, and that they are sloppy and inconsistent. Their average rating on Google reviews alone is 2.6 stars out 5. On the Better Business Bureau website also bad reviews. I also found a curious thing on the Attorney General’s website for PA:
Whitetail Disposal is only applying for permits to solicit around here again because of the problems A.J. Blosenski is experiencing which is kind of like what Whitetail Disposal reviews are like all of the time. My opinion is they are like opportunistic parasites.
So today A.J. Blosenski was featured on NBC10 news with Deanna Durante. It was an honest reporting job of what consumers are experiencing.
I will continue to give A.J. Blosenski a chance. I am not going to say I am not frustrated by the issues that they have been having. But I’ve been reading about people talking about Whitetail disposal for a couple of years now and they have these problems all of the time, so I will stick with who I know at this time.
A.J. Blosenski got bought out by a big nationwide company called Waste Connections and now it’s a long road of missed pickups. This is after a lot of us got dumped by Republic when they had a meltdown and White Tail just sucks.
We’ve been missing recycling, others straight stinky garbage, and yet even more are missing both. It’s a sheit show. You spend hours calling and get shoved to a voice mail for customer service that doesn’t return phone calls so do they even listen to the messages? I got through twice and essentially was lied to as to when pick up was actually occurring. The trash just sat.
We finally did get a pickup this past Monday but are still behind on pickups so you have to wonder are customer accounts being adjusted properly to account for these issues?
It seems like the once dependable A.J. Blosenski is experiencing merger pains because of their new parent company Waste Connections. It’s summer and while one wishes to be understanding, we’re talking about TRASH. East Whiteland Township looked into it for their residents and this is what they sent out yesterday:
AJ Blosenski Update
Please READ AJ Blosenski Update – They are experiencing staffing difficulties and have brought on new staff which is undergoing training and certification. They expect to be back in full operation by August. In the interim, they are recovering missed routes as quickly as possible. (Recovering means they use overtime and reroutes to get to missed areas)
They are offering to drop off a larger recycle container to your homes ( 96 gallons) to hold larger amounts of recycles until pickup.
They have advised to have their customers contact them with complaints and requests for the larger recycle bin through their website, as their phone lines are jammed recently.
Ok thank you East Whiteland Township for looking into this…one thing though – AJ Blosenski’s customer service form only works if you choose “General Inquiry” because the “Existing Customer” choice doesn’t actually have a comment box! The work around is the parent company Waste Connections customer service form:
It might be helpful if consumer affairs reporters looked into the refuse of it all. This is happening in many places. If a large company with MORE resources acquires a smaller company that once worked just fine and now doesn’t, something needs to be fixed.