A few days ago I wrote about the problems we’re having around here with A J Blosenski. They used to be like clockwork, no problems, and for whatever reason since they were acquired by their new corporate overlord Waste Connections, there have been growing pains. And staffing shortages and you can’t get people on the phone easily anymore and people are having a hard time all over the region getting their trash picked up.
Now, I think part of this has to do also with Covid and when Republic Services dumped our area. And when Republic left, some of us got notice, maybe a week to 10 days in advance that they were leaving, others got no notice whatsoever. And you couldn’t get anybody on the phone to talk about it and that has been a problem for months leading up to this decision by Republic Services.
I still remember the day when Republic came through after hammering us that we had to return their cans. They told us they were taking their cans back. I guess to move them to other areas but literally we watched as their trash truck picked up our trashcan garbage and all, and just threw all of it into the big back mouth of the truck. It seemed so wasteful to me, especially since a lot of us at very new cans that they had given us not that long before.
And then, even though Republic Services dumped all of their customers in various parts of our region, it took months to get them to stop sending bills which was extraordinarily frustrating. They told you they were breaking up with their customers. You had to find a new hauler and scramble to do so, yet they were still sending you a bill…for services no longer rendered.
So then post Republic break up, we all settled into a nice routine with A.J Blosenski. Then we heard about the corporate acquisition, and since spring hit, it’s been difficult at times to get the trash picked up. Some neighborhoods it was recycling like mine, other neighborhoods, it was trash, and then there were other places all together where everything was missed.
It’s been bad in East Whiteland and I know it’s been even worse in Tredyffrin, and there have even been issues in West Whiteland where they are that township’s designated hauler.
As I had indicated in my prior post, it’s very frustrating to try to get somebody on the phone. And feeling less than satisfied after another missed pick up on Monday I’ve decided to take action on my own. So I literally did Internet research until I came up with a corporate phone number for Waste Connections who acquired A.J. Blosenski.
After I looked up the corporate phone number, I researched to some of the officers of Waste Connections. I researched what their emails were and how to format them. And then I called and had a really nice conversation with a woman down south in the executive offices. After my conversation with her I sent my email outlining all the things that had me going wrong in my neighborhood. They told me that they would make it right.
Yesterday at a little before 6 PM, Waste Connections and AJ Blosenski made good on their promise. They cleared the trash in my entire neighborhood.
I also learned today that hideous Whitetail Disposal has applied for soliciting permit in my township and I’m sure many others. Here’s hoping they know what no soliciting means this time around.
I don’t like Whitetail and I wasn’t the only one that had problems with their door-to-door soliciting. They completely ignored another friend’s no solicitation sign and then when she said no, they came back another day and that was part of their M.O. the last time around. I also remember they asked someone else I know if her husband was home to make the decision. Yeah just call all us ladies Donna Reed, Whitetail (said with major eye rolling.)
Since Whitetail Disposal first broke into this area, what I have noticed, is they leave cans in the middle of the road and they often leave bits of trash in the middle of the road. I always hear about people complaining that they have missed pick ups, and that they are sloppy and inconsistent. Their average rating on Google reviews alone is 2.6 stars out 5. On the Better Business Bureau website also bad reviews. I also found a curious thing on the Attorney General’s website for PA:
Whitetail Disposal is only applying for permits to solicit around here again because of the problems A.J. Blosenski is experiencing which is kind of like what Whitetail Disposal reviews are like all of the time. My opinion is they are like opportunistic parasites.
So today A.J. Blosenski was featured on NBC10 news with Deanna Durante. It was an honest reporting job of what consumers are experiencing.
I will continue to give A.J. Blosenski a chance. I am not going to say I am not frustrated by the issues that they have been having. But I’ve been reading about people talking about Whitetail disposal for a couple of years now and they have these problems all of the time, so I will stick with who I know at this time.
West Chester Borough tried private trash and recycling pickup long ago and it was a mess. The Borough then returned to its Public Works department doing it and that works excellently! Municipal governments don’t make a profit, don’t have shareholders, and can’t be acquired.
Thanks for taking a lead on this mess. But I will believe it when I see it with AJ Blosenski doing what they agreed to do and have been paid to do –PICK UP THE TRASH.
As I said in a prior post, I don’t believe their claims — to believe them, the East Whiteland pickup truck breaks down all the time or that crew is out for whatever reason but the East Goshen truck never breaks down or has its crew out. They don’t pick up in East Whiteland because they can get away with it and not refund money for their missed service. It won’t work in East Goshen because they have a contact with the Township and if they don’t show the Township will take action. So they pickup all the time in East Goshen and miss it all the time in East Whiteland.
You call them and can never get through. And their phone message starts with their call volume is up so expect delays. A word of advice to them –PICK UP THE TRASH and the call volume will go down.
Thanks again.