scenes from a december opening: stove & tap

DSC_0008

In December, I had written about attending the media opening for Stove & Tap Malvern. I had the best time and am now just getting to the photos post holidays and post knee surgery. So I apologize.  Below are some of the photos I took. It was a great night, and I can’t wait to go back!

This slideshow requires JavaScript.

 

need some more merry festivus? try brandywine view antiques in chadds ford!

We had an appointment down in Chadds Ford late this afternoon so I asked my husband if we could stop at Brandywine View Antiques.

Brandywine View Antiques is locates at 1244 Baltimore Pike in Chadds Ford, PA 19317, incidentally.

I adore the owner of Brandywine View, Lisa. She is just an awesome human being and I love to be around her. She’s a straight shooter and real. And she has an awesome eye.

When the holidays roll around, Lisa is always is on point. She has a carefully curated collection of old, new, and vintage. This year is even better than last year and I didn’t think she could top last year.

I went for some reproduction decorations including red mercury glass pinecones. I have been looking for red and green ones. I walked into Brandywine View and there they were!

Now because of the state of my knee I could not venture upstairs at Brandywine View Antiques. There are literally three floors of fun!

Anyway, there are still a few days of Christmas shopping left so don’t forget about places like Chadds Ford and Kennett Square too! Brandywine View Antiques is the perfect place to start!

I am not compensated in any way for this post. I am just a happy customer.

welcome to the neighborhood stove & tap!

I was psyched to be included in the first soft opening for Stove & Tap this evening. Tonight was the media opening and it was great to see Main Line Today, County Lines, 6ABC, and the always lovely HughE Dillon among others!

I will be back in a day or so with photos but just wanted to post something quickly this evening because I had SO much fun!

The owners and staff are the most gracious and welcoming of hosts, and were all so awesome. The decor is subtle and cool and I loved it. (They also have a nice ladies room!)

The food was delicious. The seafood towers were fresh and tasty, and other things I liked were the little sliders, wings, deviled eggs, and the hors d’oeuvres that were butlered throughout the evening. I also enjoyed the Nocino I tasted from Boardroom Spirits.

I look forward to going back and having a meal soon!

Everyone enjoyed themselves and it was so fun to see so many familiar faces.

Cheers to y’all at Stove & Tap! Welcome to the neighborhood!

christmas magic

I never know who reads what I write when I talk about local businesses I patronize and special seasonal things and events I enjoy.

This morning I received a note I would like to share in part:

✒️🎄Hi ! You always have the best suggestions for events and shopping experiences! I wanted to say thank you!

Yesterday my husband and I went to Willowbrook Farms and enjoyed the beauty of Life’s Patina.

I met Jill at Huentalglas inside Gallery 222 and finally purchased a few of her glass ornaments!

We then traveled into Malvern for their Christmas event and had a great time navigating the wonderful stores and meeting their owners!

We went to Brick and Brew and after being told of a 45 min wait- we left and went to Christopher’s and were immediately seated with exceptional food and service (I recalled the blog you once wrote and I agree) .

Anyway thank you for your blog and for helping members of your community enjoy local events, stores and restaurants!🎄🖋

This means a lot to me. As I tell people everytime I write about a business or service or place, good bad or indifferent, I write from the perspective of a regular customer. I am not a compensated blogger.

If I enjoy an event, it’s because I attend it, and not just as a blogging assignment.

Earlier this year I was targeted by someone with a local business because my opinion, based upon my visit as a regular customer, was mixed. They took to the business’s Facebook page about me and then basically allowed anyone and everyone to trash me.

For a few weeks I literally also received obscene and even threatening and harassing messages. (Now those people are not the fault of whomever posted about me on social media from the business. People are just odd keyboard tigers on social media and any excuse will do.) I will also note that when it first happened, I reached out to the business as in telephoned them in an effort to discuss this. But sadly, they never contacted me back. They also amusingly removed comments to them that told them they were out of line or they had also had similar experiences.

When this happened, I also reached out to the appropriate local business association. Twice. Not even an acknowledgement that I contacted them. I also reached out to the group’s president individually because well, they know who I am and family members were customers years ago. No acknowledgement there, either.

I pay it forward by shopping local and dining local. But after my experience this summer, the whole episode made me feel unwelcome where I live.

But this one kind note today made me realize that paying it forward honestly is not a bad thing. These small businesses and events I so enjoy deserve our community support.

So thank you to the note writer for reminding me that nothing can take the place of shopping local.

Happy Sunday!

#ShopLocal

BREAKING: another eminent domain threat in chester county?

I’m gonna leave this right here.

This is yet another potential example of the devastating cost of over development in Chester County. School districts in particular piss me off with this crap because they always act like they know nothing about what’s going on around them.

These people should not be forced to lose their properties, the developer should give up part of their land to build the school there.

People need to go after the school district now please contact all your elected officials local, county, state, federal.

Contact the media. Attend this upcoming meeting and raise hell.

This is another piece of the cost of development at the expense of where we call home.

It’s not fair, it’s not right, it’s not just, it must be protested.

I know nothing more than what I am showing you right here right now.

why we change banks, or reaffirming why finally leaving pnc was the right move.

pizap

In 2015 I wrote  two posts about PNC Bank.  I also wrote about them in 2012 and 2013.

Human nature dictates we are creatures of habit and it took until this year to actually divorce and leave them.  Yes, I stayed in an abusive banking relationship for far too long.

I had been a customer for close to 30 years, if not more than 30.  I knew how their website worked, I knew my account numbers, and for years I even knew my tellers and branch managers.

Then I moved.  New branches and new tellers and unpleasant experiences like trying to open a business checking account at a purported “full service branch” only to be told I had to come back another day because they weren’t really full service even if ON THE WALL it said “full service”.

Then there were other things like spite finance charges after I closed and paid off a credit card.

Soon it became if I used a teller I would get charged so just use the machines they said.  Well, sometimes you just need to go to a branch and interact with someone face to face.  I came out of banking and finance, and there is absolutely NO substitution for face to face customer service. Unless you bank at PNC of course.

When you need help in person at PNC they always try to UPSELL you to products you don’t need or want.  Every time I went into a branch physically the past few years it was the hard sell for something. Every time. And when you tell them NO I don’t want any additional services it is like they are robots reading from a script, because they just launch into the upsell spiel anyway.

Then there were the nickel and diming fees that always felt like a moving target.  It’s like you are punished for being a small customer not represented in the top 2% in this country.

Finally, the straw that broke the camel’s back was this summer when I had to go into a branch in Exton because their ATM machine was half broken and it would not let you make an ATM machine deposit.

So I went inside the branch and the bobblehead playing teller proceeded to quiz me (loudly) on why I hadn’t moved everything into my married name from my maiden name.  In front of other customers who were then staring at this entire exchange. How about because it is none of your f-ing business, lady? It was like a public shaming for still using my maiden name on things.

That was it.  I took my banking elsewhere.  When I opened and seeded my new accounts at another bank, I began the process of winding down my PNC accounts.

I had an excruciating call with a customer service representative on the phone during this closing process. She wanted to know exactly WHY I was closing my accounts so I told her except it should be “We are sorry to lose you as a customer and I am happy to assist you.”

During this conversation I asked questions like could I get copies of all of my 2019 statements year to date mailed or e-mailed to me since I am paperless as well as physical statements mailed to me at year end for tax purposes. I was told TWO separate things. I was told I could just log into my old closed accounts and download statements.  I was also told alternately that all I had to do was call customer service.

This afternoon I had time and I wanted to reconcile my closed accounts and make sure I did not miss anything.  So I went to retrieve my statements.  Only because I closed my accounts, in spite of what I was told by PNC customer service representatives I can’t actually access my records. So I called PNC customer service this afternoon.

Another stellar experience.  A real service turd.  Customer Service Turd said because my account was closed I could not access my statements online.  So I asked if they could please MAIL or e-mail me statements, including year end statements. The answer was….NO.

If I want anything, I have to go into a branch.

I don’t want to go into a branch.  I have proven my identity and all I am asking for are statements mailed to the address of record they have on file for me.

NO says the Customer Service Turd again.

I mean WTF? I am debating taking this to the Pennsylvania State Banking Commission. These accounts have been closed about 30 days. Not 30 months. Not 30 years.

Of course calling corporate PNC is nigh on impossible.

Here are the contacts I found:

Michelle Neidhardt
Customer Experience Director/EVP
300 Fifth Ave. the Tower at PNC Plaza
Pittsburgh, PA 15222-2401
412-762-0454
Michelle.neidhardt@pnc.com

Karen L. Larrimer
Executive Vice President, Head of Retail Banking & Chief Customer Officer
300 Fifth Ave. the Tower at PNC Plaza
Pittsburgh, PA 15222-2401
karen.larrimer@pnc.com

Chief Executive
William S. Demchak
CEO
300 Fifth Ave. the Tower at PNC Plaza
Pittsburgh, PA 15222-2401
william.s.demchak@pnc.com

PNC Media Relations
(412) 762-4550
media.relations@pnc.com
INVESTOR RELATIONS- 412-768-4143

PNC Executive Office Phone Numbers:

877-762-5555412-803-1294

1377035_541697082573166_1631774160_nI will send the PNC executives this post.  I want my statements and I should NOT have to practically give blood to get them. But this is a good reminder as to why I left PNC.   Except really, I have to wonder does old fashioned customer service and old school neighborhood banking exist any longer or are we all lost to giant conglomerates, offshore call centers and unless we are worth millions to banks we are worthless?

Things to ponder Corporate America and dear readers, things to ponder.

My final word is my new bank doesn’t know me from Adam’s House Cat but whether online, in person, or on the phone they treat me with professionalism and respect.  Thank you Citizen’s Bank. It makes a difference.