oh amazon, are you missing a bunch of deliveries??

9/24/18 UPDATE: Friday night came and went and although I called Amazon Logistics , the retrieval driver never showed up for all the packages. So on Saturday my husband and I decided to get all the packages we could possibly get to their intended owners and correct addresses. People came to pick them up, a few we dropped off.

In between all of this I made more phone calls to Amazon Logistics. They requested of this Amazon delivery hub in King of Prussia three times to come pick up these packages over the weekend and no one ever showed up. And I will note someone asked me why I just didn’t give these to a UPS driver or a USPS person, and the reason is simple: these packages that are going specifically via Amazon’s own drivers are not allowed to be given to the post office or another carrier.

By the end of the weekend all but two packages found their way home. Then today I found out something I had ordered for our son for his birthday at college was just never delivered by… Wait for it… A dedicated Amazon Logistics driver in another state! So while I had them on the phone about that package and getting it re-delivered we also went over my weekend experience as an Amazon delivery hub. This logistics person who was in Ohio also has now put in a request for Amazon to send a retrieval driver to pick up the remaining two packages from me.

I have to also note that ironically a lot of people gave me a hard time for doing this, like why was I bothering? I was bothering because it’s a good thing to pay it forward, and as someone who has had Amazon packages go missing, I also know how frustrating that is.

The nicest part of this whole experience has been meeting more neighbors. We’re a little spread out here, so unless you have kids in school with their kids or go to their church you don’t necessarily meet a lot of your neighbors.

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I came home this afternoon to this giant gray bag is sitting in the middle of my street. We parked the car and walked over and this is what it is – a giant heavy bag of other people’s Amazon packages!

I just spent 20 minutes on the phone with Amazon Logistics and they are sending someone to pick it up. However, I don’t understand how someone could drive away leaving an entire bag sitting in the middle of the street?

I guess I understand now how Amazon packages go missing. I have heard of people stumbling across things like this but never believed it.

why no one should shop at sears…EVER

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Meet our giant white paperweight.  Sears delivered a BRAND NEW BROKEN, yes BROKEN refrigerator.  They refused to come back and pick it up even though we called within MINUTES of the truck leaving our driveway.

Today was just a day.

From hell.

Our pretty Samsung refrigerator went on life support and repairs would have been easily more than half of a new refrigerator so we opted to replace it.

We have always done the bulk of our appliance shopping over the past few years from the Sears Outlet online.  My husband liked dealing with them…I had no issues until today, either.

Let’s back up to we ordered the new refrigerator.  Nothing fancy, a Kenmore side by side with ice and water on the door.  We figured we would go with something we thought could get repaired in case of an issue.

Up until a few years ago, when you got a new appliance, they took the old appliance away. Not anymore.  So we had to hire our favorite movers (Lite Movers of Wayne, PA and they are awesome) to come move the dying fridge out of the house pending pick up from PECO who does appliance recycling (it has to run when it is plugged in still, which the old one does.)

Fast forward until today.  They came to deliver the Sears refrigerator.  What they will do now is unbox it and move it into place, the rest is on the customer. It was quite the ordeal to get everything moved and prepped and ready as ours is an older home.

The delivery guys couldn’t have been nicer.  They unboxed it and pointed out a scratch in the white door.  That was no biggie as it was nothing a little appliance touch up paint couldn’t cover.

The delivery guys plugged it in and were on their way.  Then I went to open the refrigerator door.  It would not open.  The freezer door opened fine, but the refrigerator side? BROKEN.  Son of a bitch we just paid to have a dying appliance replaced with a broken appliance.  Yes, I am cursing, it has been a very special day.

Immediately we are on the phone to Sears. Only you CANNOT get a person in the US on the phone. All people in offshore call centers reading from scripts that tell you that they “completely understand” how you are feeling.  Uhh no, you couldn’t possibly understand. Trust me.

After four frustrating calls where all I get is the Philippines and they can’t help and they want me to talk to the outlet store in Norristown, PA.  Norristown isn’t going to help me, I ordered ONLINE. Oh and they keep mispronouncing my name. Which is incredibly offensive after the 6th mispronounce in one conversation.

These helpful offshore call center employees of Sears may be fluent in English to a point, but they are not native speakers.  English is a second language and they just aren’t comprehending what is being said, and can’t go off script.  They also can’t (or maybe it’s won’t?) transfer your call BACK to the U.S. Every other cheap American company which utilizes offshore labor has the ability to transfer you BACK to a U.S. call center if that is what you want, even Comcast, which I think has some of the absolute worst customer service ever.

I go to trusty Google and Google the corporate offices of Sears. Aha! An actual address and phone number with a recognizable U.S. area code.

But no.  You dial and you get…the Philippines. So I keep dialing.  ONE time out of about two dozen calls I get someone in Illinois.  I think they were related to the Seinfeld Soup Nazi of days gone by they were so rude.  “You listen to me,” the operator says. “I am going to talk and then you can speak. You are going to listen to ME. I am not listening to you.”

(SAY WHAAAATTT?)

I try to explain to the operator I would like to speak with someone in the Executive Offices specifically having to do with serious customer service issues.  The operator told me that essentially those people would not speak with me. I can’t remember the exact phraseology but it was probably the rudest switchboard operator since they first were handling one ringy dingy. They were so bad I wished I had recorded the conversation. I ended the call and tried calling back to get someone, anyone to help me.

Yeah…. so….. no…. just more  Phillipines. (And you know why these call centers are in off shore and third world countries, right? It is so they can pay employees super duper low wages and get away with it.  Cheap labor.

So I started looking around for other people to speak with.  They say Eddie Lampert is the CEO or President or Chairman of the Board.   Only you can’t speak with him or anyone in his office, all you get is a voicemail in Illinois that never calls anyone back.  I have to wonder if anyone listens to it. There is also this chick, Leena Munjal
Senior Vice President, Customer Experience and Integrated Retail.  She is unable to come to the phone as well. Very busy important people. Me the peon should just know better, right?

who to call

So I kept Googling.  Apparently Mr. Fast Eddie Lampert is just a hedge fund guy. Yep, just another hedge fund guy picking the carcass of a business clean for their own profits, right?

Here, I looked up Eddie Lampert and found this:

 

 

New York Times : Sears and Its Hedge Fund Owner, in Slow Decline Together By James B. Stewart
March 30, 2017

Hedge funds have been failing over the last year at the fastest rate since the financial crisis in 2008. Some crashed and burned after sudden reversals. Others quietly liquidated.

Then there’s Edward S. Lampert’s ESL Investments. It hasn’t failed, but may be setting a benchmark for slow, painful declines thanks to its outsize, long-term bet on two venerable retailers, Sears and Kmart.

Last week, Sears Holdings, the parent company, said what was becoming increasingly obvious to most investors, not to mention anyone who’s been in a Sears store lately: “Substantial doubt exists related to the company’s ability to continue as a going concern.”….Mr. Lampert was a Wall Street wunderkind, a Goldman Sachs intern whose intellect, ingratiating personality and prodigious work ethic attracted the patronage of some of America’s most prominent and successful investors…founded ESL in 1988 with $28 million in seed money … 

Sears’ reclusive CEO explains why he rarely visits the office — and instead lives at his sprawling $38 million estate that’s 1,400 miles away
Business Insider Hayley Peterson Mar. 27, 2018, 10:55 AM

“THEY COULD HAVE MADE A DIFFERENT DECISION”: INSIDE THE STRANGE ODYSSEY OF HEDGE-FUND KING EDDIE LAMPERT
In 2003, many were skeptical when Lampert married Sears to Kmart. Now, with hundreds of stores closed and thousands thrown out of work, Lampert defends his strategies in his first in-depth interview in 15 years. The author also tracks down the man who kidnapped Lampert before the Kmart deal went through.

bloomberg

VANITY FAIR BY WILLIAM D. COHAN
APRIL 2018

Aug 20, 2018, 03:23pm
Fortune: Eddie Lampert Just Can’t Stop Picking At Sears’ Carcass
Steve Dennis

There are many, many articles. I am not posting more. They are all variations of the same theme.

So I also decided to call up the ESL hedge fund so I looked them up on Bloomberg.

Yes really, I called.  So what?

Did I expect to get anyone to speak with me? No, but it has been the day from hell with Sears so what did I have to lose? I was kind of curious as to what they would say.

Years ago, I worked for a couple of years for a now-defunct hedge fund. So I knew whomever answered the phone would be snotty pants the receptionist.  She did not disappoint. She was superior to little old me in every way…on the phone.

 

Whatevs.  I admit I was unpleasant and irritating.  But in my own defense, I have a dying refrigerator outside pending pick up for disposal, and a giant white albatross paperweight of a broken yet new refrigerator in my kitchen, which I now have to pay to have moved out of my kitchen so Sears can retrieve it.  I cook, I like a neat house and everything looks like hell in a hand basket.

Apparently it is too much to ask to have a WORKING REFRIGERATOR DELIVERED BY SEARS!!!

I now know no more Sears for anything. I understand why so many Sears and Kmart stores have closed.  I understand why people said to me we should have called Queen, or D & K, or Gerhard’s  or another local appliance store…or even Lowe’s or Home Depot.

Sears sucks. I hope the hedge fund prince of an owner enjoys his lovely estates. I hope someone involves them and Sears in a giant class action lawsuit some day.  For the crappy customer service alone and the inability to talk to anyone pleasant in the U.S. they deserve no less.

Don’t buy a paperclip from Sears.

Sign me disgusted by yet another U.S. business that is being killed by a hedge fund.

lower merion school district is having stoneleigh sunshine issues?

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Oh CBS3 I think I love that you love “sunshine”.  What am I talking about? Oh my, check out the CBS3 video about Stoneleigh in Lower Merion.

I am going to let CBS3 tell the story:

CBS3 Emails Reveal Private Tour, Internal School Board Conversations As Stoneleigh Gardens Controversy Continues
By Joe HoldenAugust 1, 2018 at 11:36 pm

PHILADELPHIA (CBS) — Those set on preserving Stoneleigh Gardens versus the Lower Merion School District: It was a boil over this spring that has since simmered in the quiet summer months. But a final decision has yet to be made on the Main Line property that school officials identified in April for possible seizure under eminent domain. The announcement came at the same time the Gardens opened to the public and whipped up a firestorm.

“The Lower Merion School District still hasn’t taken Stoneleigh off the table and until and unless they do so, it’s still at risk,” said Oliver Bass, who is with Natural Lands, the non-profit organization responsible for preserving Stoneleigh.

On June 18, CBS3 filed an open records request with the Lower Merion School District for all emails about Stoneleigh between the superintendent and school board. A month later, the district responded.

It’s unknown how many emails traveled back and forth, but Lower Merion decided to keep virtually all of the electronic correspondence secret, based on attorney-client privilege and a real estate exemption, the denial read.

“Any time in the USA when we hear of government taking property, it strikes right at the core of our fundamental principles.”

Terry Mutchler, former head of Pennsylvania’s Open Records Office and a national transparency lawyer said Lower Merion has an obligation to be open — especially given the Stoneleigh uproar.

“I would think the district would want to be more in the sunshine than behind the curtain on this,” Mutchler said.

CLICK HERE TO READ EMAILS OBTAINED BY CBS3

Here are the emails released by CBS3:

The released e-mails are naturally not earth shattering (but still interesting) , nor am I shocked that Lower Merion School District finds itself above sunshine. They have always flet themselves collectively superior to everyone.

Soooo, how would more people like to submit Rights to Know on Lower Merion School District? (Follow this LINK to files a right to know on super secret and unpleasant Lower Merion School District.)

Stoneleigh is NOT safe although Lower Merion School District bought or is buying the Clothier Estate. Don’t be lulled into complacency. They are greedy snakes in the grass and until there is a public and irrefutable statement that Stoneleigh is off of the table, it’s just not.

Governor Wolf signed the Stoneleigh eminent domain bill into law because he’s up for re-election , BUT again, Stoneleigh is NOT off the Lower Merion School District dining table.

If you live in Lower Merion Township, it’s time to dump the latest bad school Superintendent (Copeland) and it’s time to dump Dr. Melissa Gilbert and her merry band of Stepford Board Members off of the school board.  Once upon a time I had high hopes for Melissa, but now she just believes her own press.

Support Natural Lands. #SaveStoneleigh

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perception is like a bend in the road….

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Being a writer and a blogger is a funny thing.  I am not a compensated blogger (and to check out how they often plan about things to write read this post), I write because I like to write.  I also write  because it’s my catharsis and way to work through things. I share my opinions, my garden, things in my life, and I even share my photography and recipes.

“Blogging” is a very widely used phrase today and face it, it is is fairly common  that with everyone you meet they either blog on their own or follow blogs. It is rare that you meet someone who doesn’t follow something.

Some people incorrectly refer to social media pages as blogs.  They aren’t, although bloggers share their work most easily via social media.

Perception, as defined is first of all from the Latin “perceptio” and is the organization, identification, and interpretation of sensory information in order to represent and understand the presented information, or the environment.

Perception is like a bend in the road. Everyone sees the bend a little differently.

Human beings all see things differently.  Put a bunch of people in a room and show them a photo.  They all see different things.  Leave them in the room, and human nature takes over, and some of those who are stronger willed than others will try to impress THEIR perception upon people, tell them that their individual perception is the only one that matters.  You can literally watch as something goes from individual perception to more of a mob mentality. It’s fascinating.  (It happens in social media groups on Facebook all of the time. )

People are often so uncomfortable with the perceptions of others, no matter how benign. Some of these types like others to think blogging is a four letter word.  Or that the blogger is a bad person merely because their opinions and experiences are different from theirs. Or because a blogger is expressing some of their perceptions, experiences, and opinions openly.

Recently, I wrote a post about essentially the end of one chapter of my journey as a stepparent with a child graduating high school. I wrote about my perceptions, my feelings, my experiences. Today I heard from a friend.  Passing along a message from parents who did not like what I wrote.

Seriously.

I wonder, did they also have a problem about an article on stepparenting I wrote in 2017 for a regional magazine?

I am sorry they did not like what I wrote.  It was about my experiences. It makes me understand once again, why so many stepparents do not like to talk about their experiences.  It is often like we are not supposed to have feelings and experiences.  We are just supposed to soldier on and never talk about it at all.

Being a stepparent is the hardest best job I have ever had. At times it is exhausting and frustrating. And then there are those moments, those magical moments, where it all comes together.

I became a stepparent in my 40s. Most of my friends had been at parenting since their 20s, maybe early 30s. I knew when my sweet man and I got together it was a package deal, father and son. (They even have the same shaped hands.)

But being a fair bit older than parents with similarly aged children, I have felt at times like I was walking a tightrope without a net. When I am unsure, it is sometimes really hard to know what to do. Everyone wants to help and give you parenting advice. You don’t want to offend, yet sometimes you want to scream “stop” because the role of a stepparent is so different.

A stepparent is not a traditional parent.  You can’t replace the parent who is absent, and shouldn’t.  No matter the state of the relationship the natural parent (in my case mother), a stepparent must respect that bond.  And be aware, even if the bond is fractured, it does exist.

Everyone expects a blended family to emerge overnight.  That is a myth.  As much as you want life to be like a Hallmark Channel television movie, it isn’t.

Creating a blended family takes a lot of time and hard work.

As a stepparent I do not have that literal biological bond.   So there have been plenty of days I wanted to scream into my pillow “I can’t do this!” and I have cried buckets by myself out of frustration.  But underneath it all, if you nurture it and let it grow, is an amazing relationship.

As a stepparent you respect the family traditions you inherit with the relationship, and you work to create new ones.  Your job is not to erase the past, and together you create new memories.

For everything a writer writes, there will be at least one person who dislikes what you are writing about, and honestly, usually more.  And if you are a blogger, well just add to the numbers. Why? Because a lot of people do not consider bloggers real writers.

I am a real person.  I am a real stepparent.  I share some of my experiences because it makes others in my shoes as a stepparent feel less alone.  Much the way I also blogged my way through breast cancer.

Perception is a funny thing, and I am discovering it is especially funny when it comes to parenting.  I can never decide if it is because we are all supposed to have perfect Facebook-ready families at all times, or if people are just that uncomfortable if you are different, or your opinion is different, or if their kids think the moon is made of cheese and you think that is silly.

When it comes to being a stepparent, the parents I have met for the first time who are the least judgmental are individuals who were not born in the US.  As in people who grew up  elsewhere who came to this country and became citizens.  I think they are more kind a lot of the time because so many people can be so incredibly ignorant to those who are non-native born. As human beings we can be incredibly judgmental.  Sometimes it is very hard not to be.

I find this all to be a conundrum of sorts.  Here we are (in theory) supposedly teaching our kids to be good humans, yet often as adults we often can’t accomplish that on our own.

Well that’s enough from my catbird seat as a stepparent.

It’s all about perception.

Thanks for stopping by.

 

 

 

 

unsolicited

Dear Mr.Mattia at Keller Williams,

One of my first jobs decades ago was a cold-caller for some high level securities brokers at then Prudential Securities. They taught me that soliciting was an art form.

As a matter of fact, when I did the cold calling equivalent of mailings for them, each letter and each envelope was personalized. You see, it’s bad enough to be solicited by strangers, but somehow the blow is softened if that stranger takes the time to not only personalize the envelope but the letter inside. Makes you feel like you’re more than just a name on a purchased mailing list.

Today we received a solicitation from you. You, apparently, are that friendly neighborhood realtor whom we’ve never heard of. And no, you haven’t sold anything in our extended neighborhood. The envelope was addressed to us personally in all caps and was hand written. Stuffed inside was a business card and a dear occupant generalized letter that wasn’t even personalized to the people you’re soliciting.

I personally hate these kinds of letters from total strangers. I get that you can buy a list anywhere, but Lordy if you want to “earn” the business of anyone maybe try something else.

I find these letters offensive, and that is probably because of the industry I came out of. I’m sure Keller Williams tells you it’s a great idea and a great marketing plan. It’s not. People choose important relationships like this based on references and often personal connections. What you sent out is what people recycle, not retain.

I know a lot of really fabulous realtors in Chester County, and you know what? They work their tails off. They get out there and they meet people. And they do not waste postage dripping drivel on anyone.

Please don’t solicit us again.

Thanks

chester county 2018: ask not for whom the bell “tolls”

Yo so maybe the Chester County Commissioners and the Chester County Planning Commission should put all of us out of our misery now and just rename the county Toll Brothers County?