OK a trash update. I was asked about this yesterday when I spoke to one of the Waste Connections managers and they asked me how I felt about moving to one day of the week trash pick up. AJ Blosenski currently picks up regular trash on Mondays and Thursdays and recycling is only Mondays. So if I’m reading this letter correctly, they are going to one day a week. The day is to be determined starting at a point in July.
To be honest, I am ambivalent about one or two days of trash, because when we had Republic Services it was only one day a week.
However, if we are going to one day a week, there should be an appropriate reduction in everyone’s bill because we were paying before for two days a week for regular trash.
So that’s the update everyone and I know that they are working with East Whiteland Township to clear the backlog of missed pick ups and other than that I have no new trash news to report today has been all about roosters 🤣
A few days ago I wrote about the problems we’re having around here with A J Blosenski. They used to be like clockwork, no problems, and for whatever reason since they were acquired by their new corporate overlord Waste Connections, there have been growing pains. And staffing shortages and you can’t get people on the phone easily anymore and people are having a hard time all over the region getting their trash picked up.
Now, I think part of this has to do also with Covid and when Republic Services dumped our area. And when Republic left, some of us got notice, maybe a week to 10 days in advance that they were leaving, others got no notice whatsoever. And you couldn’t get anybody on the phone to talk about it and that has been a problem for months leading up to this decision by Republic Services.
I still remember the day when Republic came through after hammering us that we had to return their cans. They told us they were taking their cans back. I guess to move them to other areas but literally we watched as their trash truck picked up our trashcan garbage and all, and just threw all of it into the big back mouth of the truck. It seemed so wasteful to me, especially since a lot of us at very new cans that they had given us not that long before.
And then, even though Republic Services dumped all of their customers in various parts of our region, it took months to get them to stop sending bills which was extraordinarily frustrating. They told you they were breaking up with their customers. You had to find a new hauler and scramble to do so, yet they were still sending you a bill…for services no longer rendered.
So then post Republic break up, we all settled into a nice routine with A.J Blosenski. Then we heard about the corporate acquisition, and since spring hit, it’s been difficult at times to get the trash picked up. Some neighborhoods it was recycling like mine, other neighborhoods, it was trash, and then there were other places all together where everything was missed.
It’s been bad in East Whiteland and I know it’s been even worse in Tredyffrin, and there have even been issues in West Whiteland where they are that township’s designated hauler.
As I had indicated in my prior post, it’s very frustrating to try to get somebody on the phone. And feeling less than satisfied after another missed pick up on Monday I’ve decided to take action on my own. So I literally did Internet research until I came up with a corporate phone number for Waste Connections who acquired A.J. Blosenski.
After I looked up the corporate phone number, I researched to some of the officers of Waste Connections. I researched what their emails were and how to format them. And then I called and had a really nice conversation with a woman down south in the executive offices. After my conversation with her I sent my email outlining all the things that had me going wrong in my neighborhood. They told me that they would make it right.
Yesterday at a little before 6 PM, Waste Connections and AJ Blosenski made good on their promise. They cleared the trash in my entire neighborhood.
I also learned today that hideous Whitetail Disposal has applied for soliciting permit in my township and I’m sure many others. Here’s hoping they know what no soliciting means this time around.
I don’t like Whitetail and I wasn’t the only one that had problems with their door-to-door soliciting. They completely ignored another friend’s no solicitation sign and then when she said no, they came back another day and that was part of their M.O. the last time around. I also remember they asked someone else I know if her husband was home to make the decision. Yeah just call all us ladies Donna Reed, Whitetail (said with major eye rolling.)
Since Whitetail Disposal first broke into this area, what I have noticed, is they leave cans in the middle of the road and they often leave bits of trash in the middle of the road. I always hear about people complaining that they have missed pick ups, and that they are sloppy and inconsistent. Their average rating on Google reviews alone is 2.6 stars out 5. On the Better Business Bureau website also bad reviews. I also found a curious thing on the Attorney General’s website for PA:
Whitetail Disposal is only applying for permits to solicit around here again because of the problems A.J. Blosenski is experiencing which is kind of like what Whitetail Disposal reviews are like all of the time. My opinion is they are like opportunistic parasites.
So today A.J. Blosenski was featured on NBC10 news with Deanna Durante. It was an honest reporting job of what consumers are experiencing.
I will continue to give A.J. Blosenski a chance. I am not going to say I am not frustrated by the issues that they have been having. But I’ve been reading about people talking about Whitetail disposal for a couple of years now and they have these problems all of the time, so I will stick with who I know at this time.
A.J. Blosenski got bought out by a big nationwide company called Waste Connections and now it’s a long road of missed pickups. This is after a lot of us got dumped by Republic when they had a meltdown and White Tail just sucks.
We’ve been missing recycling, others straight stinky garbage, and yet even more are missing both. It’s a sheit show. You spend hours calling and get shoved to a voice mail for customer service that doesn’t return phone calls so do they even listen to the messages? I got through twice and essentially was lied to as to when pick up was actually occurring. The trash just sat.
We finally did get a pickup this past Monday but are still behind on pickups so you have to wonder are customer accounts being adjusted properly to account for these issues?
It seems like the once dependable A.J. Blosenski is experiencing merger pains because of their new parent company Waste Connections. It’s summer and while one wishes to be understanding, we’re talking about TRASH. East Whiteland Township looked into it for their residents and this is what they sent out yesterday:
AJ Blosenski Update
Please READ AJ Blosenski Update – They are experiencing staffing difficulties and have brought on new staff which is undergoing training and certification. They expect to be back in full operation by August. In the interim, they are recovering missed routes as quickly as possible. (Recovering means they use overtime and reroutes to get to missed areas)
They are offering to drop off a larger recycle container to your homes ( 96 gallons) to hold larger amounts of recycles until pickup.
They have advised to have their customers contact them with complaints and requests for the larger recycle bin through their website, as their phone lines are jammed recently.
Ok thank you East Whiteland Township for looking into this…one thing though – AJ Blosenski’s customer service form only works if you choose “General Inquiry” because the “Existing Customer” choice doesn’t actually have a comment box! The work around is the parent company Waste Connections customer service form:
It might be helpful if consumer affairs reporters looked into the refuse of it all. This is happening in many places. If a large company with MORE resources acquires a smaller company that once worked just fine and now doesn’t, something needs to be fixed.
File under things you just can’t make up in Chester County, PA. Apparently there is a veritable epidemic of anonymous development and non-development letter writers.
Now this letter writer, is the crème de la crème, they are writing in ALL CAPS WHICH MEANS THEY MEAN BI BIZNESS, RIGHT??????
In this development, if you don’t comply, surveillance cameras will big brother you out of the development? Really? This letter hails from a townhouse development in West Whiteland/Exton. I am not exactly sure which development it is but have my suspicions.
Why do I say Exton/West Whiteand? Simple – trash bags. West Whiteland for some dumb ass reason has a trash bag thing. One supervisor, Brian Dunn, is trying to change that. Can it be said another supervisor Bosette Tweed is against it?
So maybe just maybe if West Whiteland had regular trash cans this might not happen in their developments? One can hope but humankind keeps losing humanity so if not poison pen letters over trash bag placement, it would be something else, sadly.
But back to this particular nasty gram. This is unfreakingbelievable. I can’t believe I literally write about this whole “welcome wagon” topic as it happened in East Whiteland, and like COVID this nasty neighbor virus has popped up in another municipality. And I am sure it’s going on in lots of developments. HOAs and condo associations are breeding grounds for petty tyrants.
Yet this behavior isn’t limited to the developments with associations because when I wrote the other post it was a poison pen letter from a non-HOA neighborhood. This stuff is so puerile and unacceptable wherever, right?