One of the topics of conversation this summer all over our area has been trash pick up. The formerly always reliable AJ Blosenski went off the rails.
There is no need to rehash all of our missed pick ups and all of our piles of trash and how hard it is to get them on the phone. Today I only waited half an hour. And waiting half an hour is utterly ridiculous.
A few days ago, I wrote the post to see embedded below.
I really wanted things to work out with Blosenski. I really kept hoping that they would fix their issues but when we had to start again this week with streets just arbitrarily being skipped for pick up with no prior notice and not getting notice until two days later after you had left multiple messages and filled out a missed trash pick up request online. This is why we decided we had been patient enough. We’re paying for a service and trash is stinky. So when you have a couple of weeks where the trash is fine and then the exact same problems start to repeat themselves and you’re the customer. the aggravation point isn’t worth it anymore.
So three days ago I called Opdenaker. I did not sit on hold forever before I spoke to a customer service person, and when that customer service person answered the phone, they were polite and friendly, and wanted to speak with me and wanted to be helpful. Essentially everything you want a customer service person to be.
This morning they dropped off our two new cans. They apologized profusely because they were actually a day late from their normal schedule of giving new customers cans but apparently they’ve been getting a lot of new customers because of the mass exodus from AJ Blosenski. And the man that drop the cans off was just so nice.
My husband had called to break up with A.J Blosenski formally. I had called the very nice regional person from Waste Connections that I have been dealing with to let him know. I wanted to extend that courtesy to him because the regional people have been so nice to us, trying to fix our missed deliveries. The Blosenski office told my husband that they would not be picking up our cans until August 28. Yes, almost a month from now.
I couldn’t believe that was true. So I sat on hold today to find out if it was and it was and I was told by the “customer service”person that arguing with him wouldn’t get it picked up faster I mean really? I wasn’t arguing I was however somewhat incredulous that they could have already charged us for the next quarter of service on an account we had canceled. Oh and we have to wait for that to be refunded, and they haven’t yet refunded the missed pick ups that they owed us for previously.
I’m not trying to be a difficult customer on the way out the door, but this is ridiculous. It’s like they are going out of their way to be as unpleasant as possible, and make this as difficult as possible. And it is indeed, a shame, because the regional person I had been dealing with from Waste Connections couldn’t be nicer.
So this is almost closing the door on A.J. Blosenski for us.
The trash photos you are seeing are all different examples of missed pick ups all over the area. There are some corporate acquisitions that go smoothly, this isn’t one of them. I am kind of shocked actually because prior to this we had a great service from them. But I guess the people that work there can’t handle being part of a larger, corporate structure. I hope it gets figured out. But we are moving on.
Oh and Opdenaker is a little less money.