My mood is like that sky out there right now.
Many of us as residents in Chester County have to deal these third party tax collectors for the local taxes. Like Keystone Collection Group out of Irwin PA.
Since May they have been harassing me over a tax year I was NOT a resident of Chester County. I was at that point only dating a resident of Chester County. As far as I am aware that was not a taxable event?
When they sent their first death threat masked as a tax collection nasty gram, I promptly sent them my federal return that clearly shows (and was professionally prepared, no less) my address, municipality and county of residence and so on. My federal tax return gave them every piece of information they needed to say “I’m sorry we made a mistake” and then close the books on this.
Instead, they sent me a second letter basically telling me that a federal tax return was not acceptable proof and a long laundry list of items for me to prove where I lived.
Being somewhat outraged at this point I called them. Basically I was told that a federal tax return was not good enough and unless I sent them all this other information I was a liar.
Then the person on the other end of the phone says something to the effect of well maybe I was confused about the years. And I said no I wasn’t confused about the years it was the year I was treated for breast cancer I know exactly where I was all year long.
So I sent them everything they asked for and it was remarkable I had some of what they wanted which included copies of old bills with my address at that time. It’s only because I’m such a paper pack rat that I had any of those old bills as I had shredded most of them. They also got a W-2 and the state return I had filed with the Commonwealth of Pennsylvania for that year. And oh did I mention when I called them they told me that the Commonwealth of Pennsylvania directs them to do this? Really?
I sent them all of this additional information and it should have once again been the end of it with them sending me an apology and closing the book on this but they haven’t.
I have even contacted my elected representatives offices regarding this. And Keystone has gone back to them saying now they wanted my federal tax return even though I sent that in the first place and as per their instructions on their last correspondence I have satisfied everything they requested and they told me a federal tax return wasn’t sufficient proof when I submitted it several weeks ago. They already have the information.
I am done. I gave them what they asked for, they have made a mistake with this particular year, and they won’t let it go. At this point they are harassing me. I have complied with the requests and it should be case closed.
The other problem with dealing with this company is there is no secure way to send them information. When you have to send a company like this your personal information wouldn’t you rather do it with some kind of a secure email or fax? How do we really know what they do with the documents you send them that have your personal data on them?
I have heard many, many horror stories regarding this company Keystone Collections Group. I don’t know why they find this so difficult it’s really very cut and dry: I wasn’t living here as a resident then. I was a visitor, albeit a frequent visitor. I was a resident of not only another municipality, but another county entirely.
As residents of various municipalities out here we shouldn’t have to be paying for these people and their mistakes and their harassment. They are taking money out of residents’ pockets. As far as I’m concerned or municipality should be able to handle this in house, saving all of us money that could be put to better use.
Thanks for stopping by.