Since they opened (or since I became aware of them which was pre-COVID, maybe 2018) I have been trying to go in and see what local Chester County business Thiers Custom Framing and Fine Art Gallery located next to where Sheffields is all about. Their address is 223 E. King Street in Malvern Borough.
I love galleries and I have friends who are framers, but I also just love to look at art and I love to look at frames because it always gives you an idea of how to reframe something or perhaps an inspiration. And I also like to support small businesses. So although I would probably never use this business for framing, I would have been totally interested in seeing what art they had. Art is a wonderful addition to any community, and for example I love Gallery 222 also in Malvern Borough. Gallery 222 is fabulous as a matter of fact.
Anyway back to Thiers. I can’t tell you how many times since I became aware of them that I have tried to stop by and go into this gallery/framer. They never ever seem to be open! I understood not being open during COVID, but other than that I’ve never understood it because I know it is not an inexpensive proposition to have a retail store front.
I actually used to think it was just me hitting Thiers at off times. I was just never around when they were open during Malvern Business Association activities like the Malvern Stroll, etc. and when they were open for one Malvern Christmas I was aware of, I just forgot because the street was so busy with all these other things going on that I just never got there. I figured I’d have another opportunity. Well I never did.
So I saw with interest a post that appeared on a local page today (and it was the second one posted – the other post was in June ) :
I subsequently went and looked on the Thiers business page on Facebook. This is all I found:
This business hasn’t posted anything since April. Now that in and of itself is not necessarily unusual because a lot of businesses are not up on social media. And I can certainly sympathize with a small business having family emergencies. However that seems to be the only thing since April, so I have to ask is it still a viable business? Are they still open? Does their landlord or the Malvern Business Association have any input for people? Who is their landlord, because I am told they don’t own their bricks.
I did go to the person who posted and they were kind enough to message me and let me know that they have been emailing and calling for months. So what they would like to know is if there are any other people out there waiting to get what they purchased or pick up items they left for framing?
No one, myself included, wants to do a local small business dirty. But there comes a point in time where you have to communicate with people. People understand life presents challenges, I think we can all agree that since COVID entered our world, we have all experienced challenges.
But it is time for this business in Malvern Borough to do the right thing. They should give this person back their family artwork because that has special sentimental value. They should also connect with anyone else they have anything outstanding with.
Since I first started digging around to see if I could find anything posted whatsoever about this business and what is going on (this morning), something interesting happened. What is that you ask? I was blocked by this business on Facebook. This afternoon. Why on earth would a business with nothing weird going on do that? And is it possible they may have also blocked actual customers trying to connect with them on Facebook and in other ways? I asked a person I know from out of state if they could pull up Thiers and they did:
Thiers needs to understand that NO ONE means them any ill will, people just want to know what happened to them. And customers waiting on framing, want their property back if the business is unable to complete what they had contracted with customers to do. I am not getting into the who is owed money of it all, that is not an appropriate conversation for me to have and above my pay grade.
Now why did I take an interest in this? Well first of all I took an interest because it was a place I always wanted to visit and they’ve never been open every time I have gone by since 2018 (I think that is when I first noticed them) and I’m in that area a lot. Secondly I took an interest because once upon a time, long before I lived out here I took my grandmother’s little writing desk to a furniture maker/repair person whom my parents always had used. Sadly that little desk had been left in pieces when this particular furniture maker and crafts person who had a warehouse in Ardmore died (2006 I think.) Now at that time I was lucky I got my piece back because my mother had several antiques that just flat out disappeared and essentially were presumed stolen. We never knew or found out who took the pieces. It totally bummed me out because these were things my parents bought when they were married, and my father had died in 2005, the year before the furnituremaker died. So this was truly upsetting to my mother back then, and was like another loss.
But I never actually saw my little desk that was my grandmother’s completely put back together. I took it then to yet another furniture maker/repair person after the prior one had passed away. This person subsequently moved a couple of times within the area and I just never heard from them again. So I don’t know what ever happened to the desk or if it was ever repaired. And I remember how that made me feel, which was a little sad.
So that is why I am putting this out there in the hopes that this business in Malvern gets in touch with their customers. Life happens, and if they communicate, it makes life easier on them and customers, right? I am also putting this out there in the event that there are other people waiting to hear from Thiers in Malvern.
Thanks for stopping by.
hi—-what about taking them to small claims court ?
Not my decision and I don’t think anyone is there yet. People just want their stuff back at this point like the person I spoke to