I’m careful with things I am given as presents, especially gadgets, and things that count as appliances.

For Christmas last year I was given a really cool appliance/gadget/machine. A Reencle composter. I’m a big gardener, I like to use compost, so this was like literally the perfect present.

Reencle Home Composter

The composter worked for a couple of months. We followed all the directions meticulously, and then something in the motor or motor itself died.

So then my husband went through all of the stuff that their customer service asked us to do under warranty, and finally after sending them videos and more they said they were going to send us a new motor (or whatever the part was.)

So it’s now September and I can’t even tell you how many months I have not been composting, waiting for a motor or a part that never arrived.

What they should have done by now is just replace the unit because people pay enough for them.

But they didn’t. We played by the company’s rules. I am done.

They claim that a motor was delivered but no motor was ever delivered – Again, I use the word motor I’m assuming that’s what the part needed actually was.

At this point we’re coming up against probably the end of the warranty (I assume it’s a year) and I think this is all a scam so we are forced to buy another unit if we want to use their machine.

I can’t even explain to you all how many times my husband has contacted this company.

As I was the recipient of the gift, I am now writing out my frustrations. And if they are not going to make him whole on my Christmas present from 2023 then I want them to refund him, every penny.

So at this point that is the company’s choice: I either want a new machine or my husband gets a complete refund. However, realistically, I don’t think this is going to happen and we’re going to end up having to throw this out in a bulk pick up.

Again…played by their rules and have waited months for the supposed motor or part that was shipped on a slow boat from somewhere that was never received and never delivered to my home.

I’m pissed off as a consumer, and I’m tired of dealing with this. I got rid of my other composter outside because Reencle was supposed to be so much better. I’m a big gardener, so I would actually use the compost.

For months – because we had to put it on the porch because it’s compost inside and if it’s not running, it will stink up your kitchen or garage – I have had a giant paperweight that’s fairly heavy. Just sitting there. People stare at it. I stare at it. It’s not functional and I’m tired of being the nice patient consumer about this. So I’m warning people about the drawbacks to buying this thing if it breaks while under warranty.

Caveat emptor when dealing with Reencle.

Consumer rant over.