apparently complaining about the postal service is un-american ?? their customer service doesn’t think so…



Yesterday I finally had enough of mail going missing, arriving opened or damaged, and so on.  So I blogged about it.

I have received many, many comments and not just the ones I have published on my blog.  Here’s one  I received off blog:

I mailed a couple of things a couple of months ago. It never got there and was never returned. The guy I spoke to said they have had problems since they go through Wilmington. My question is why did they have to change things?  😦

I totally understand how the commentor above feels. I am actually sitting on hold for the United States Postal Service in Washington DC, not that I feel it will do any good.

My mail , even local mail, also gets routed now through Wilmington, Delaware. I find it ridiculous that is a Pennsylvania resident, my mail goes out of state before comes back in state. 

Other commenters mentioned similar issues of mail not arriving, arriving damaged, arriving reeking of cigarette smoke.

But then there are the commenters who feel they have to defend the United States Postal Service at all costs. I am exaggerating , I don’t understand how hard they have to work , and how they now have to pay for some of their benefits and so on.

Here’s  one of my favorites, because it had absolutely nothing to do with what I was discussing in my previous post:

Perhaps you need to learn something about the USPS … it has to sustain itself since it does not receive US tax dollars. However, it has Congress critters who are determined to kill it since USPS has to ask Congressional permission for virtually any action to become more efficient or to streamline. On top of it, USPS is the ONLY entity that has to prepay retirement liabilities for retirees decades in advance … for future employees who are not even born yet. That was a bon-bon that Congress enacted during the Reagan years on the march to privatizing the USPS. Of course, private companies are not going to maintain service to Podunk USA. After all, for those places,UPS hands off the packages to USPS since USPS, by law, must deliver to Podunk.

Funny, I don’t remember writing about their retirement benefits or “liabilities”. And I’m sorry it has to sustain itself as a business and it is supposed to be a business? And as a customer isn’t my part in sustaining this “business” dependent upon the service received and delivery of my own mail? And yeah, Podunk. Sorry, I kind of live in Podunk so I hope that’s not too dreadfully inconvenient to deliver mail to us?

Then there is the man who keeps writing in that I am exaggerating and basically he knows this because his mail is perfect. HUH?

I am not exaggerating. My mother sent me a card, nothing fancy just a greeting card… Over a week ago. She lives in Center City Philadelphia.  Still hasn’t arrived.  Someone else has sent me something from Holmdel, New Jersey twice in two and a half weeks. Neither times has it arrived. Things mailed to me from Berwyn and Wynnewood have also not arrived. 

A package marked fragile containing a gift for someone arrived yesterday looking like it had been kicked around like a soccer ball. And that was sent some degree of “Priority” mail.

I have a great postmaster at my local post office, and the gentlemen who handle our residential route know where everyone lives and do a great job. But they are only as good as the mail that the actually reaches my local post office. Obviously there is some sort of problem with where my mail goes before it reaches my post office.

So it has been a while since I started this post.  I called the hotline number for the Office of the Inspector General for the United States Postal Service this morning. Hotline phone calls are answered M-F 11:00am – 3:00pm EST 1-888-USPS-OIG (1-888-877-7644).

The customer service woman I reached took close to an hour with me on the phone going over delivery issues and opened, destroyed, and missing mail. I have opened a case and she also gave me the number to consumer affairs in our area which I’m going to share with you my readers. That number is 215-863-6060.

This woman I spoke with tracked the path of some of my mail that she was able to track using basically the tracking numbers that a couple packages arrived with.  And she agreed there was an issue with my nail because I wasn’t just telling her about one type of mail going missing routinely, it’s a little of everything , bills included.  

I told her honestly that I was a blogger and I had written about this on my blog. And that I was doing a follow up post. I told her about the comments I had received, and she was very polite and didn’t discount anything I was saying. She also told me if mail is arriving and it reeks of cigarette smoke that means my mail is sitting somewhere for longer periods of time then it should be. She said people smoke, but for me or anyone to get mail where the odor is pervasive and strong and lingering it means that your mail was sitting somewhere. For quite  a while. And I have read this complaint in groups I belong to.

Maybe this hour out of my day will amount to nothing, but I hope it will amount to mail reaching me better and reaching my friends and neighbors having issues with their mail delivery as well.  

I think it is absolutely ridiculous that they used to sort or mail through Southeastern PA, and now it sorts  through Wilmington Delaware. This woman also suggested that we contact our Congress people. So Ryan Costello tag you’re it.

I end with USPS trivia: the new postmaster general is a woman and she hails from Pottsville PA



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2 thoughts on “apparently complaining about the postal service is un-american ?? their customer service doesn’t think so…

  1. Our mail goes missing too! payments do not get where they are going–even malvern to malvern (do those go to Wilmington too?) i complained over a year ago when USPS returned some of our mail to our insurance co and told them we no longer lived there. We didnt move! We got no response from local postmaster…so we emailed a gov’t site and they “logged” the complaint. Appreciate your post and will try the local #. Does anyone worry about retaliation from the post office? As in they throw out the mail if you are a known complainer?

  2. Changes, changes, changes….I sell on eBay. Even the packages I mail to customers in PA, go first to a sorting center in South Jersey. 1st class mail packages going 300 miles sometimes take 2-3 weeks to get there. Thanks…Have a good SPRING day.

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