dirt devil vacuum voluntary recall

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In today’s mail was a letter from Dirt Devil (Royal Appliance Mfg. Co.) about a voluntary recall on certain models of the Dirt Devil Total Pet Cyclonic Upright Vacuum.

Why the recall? Well their plugs have apparently been coming off in electrical sockets. I got the letter because I had (for once) registered an appliance when I bought it almost a year ago.  Nice little vacuum, easy to manage, lightweight to store.  I got tired of heaving vacuums up and down stairs, so this was my upstairs vacuum.

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So, if you have an affected model but have NOT registered the unit, call Dirt Devil Customer Service. 1-800-373-6290.  They couldn’t be nicer. They will walk you through the process and open a case for you and tell you how to return NOT the entire unit but a certain section of cord and the other info they need. They open a case for you and you will receive a replacement that is essentially the next vacuum up in this line of vacuums is what an e-mail I received just said. I will further note that my vacuum was a factory refurbish I had purchased from them at a discount and I am still going to get a new vacuum out of it.

Again -the defect is serious – the cord plug prongs have been detaching from the plug and essentially getting stuck in electrical outlets which is quite a hazard. Dirt Devil says they have had no instances of injury but are recalling before that occurs.

Anyway, I have not seen this being reported by consumer affairs reporters so I thought I would post about it.

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