I decided to give GrubHub one more try. They screwed up again with a super delayed order, and then delivered stone cold food.
See that burger? Do you know how gross cold, congealed melted cheese is? I bit into that burger and know now.
Disgusting, utterly disgusting, and not the restaurant’s fault but GrubHub’s
I have torn the meniscus in my left knee and my poor husband had to rush home from work to take me to Chester County Hospital, only to have to come home again because I did not break a bone so I need an MRI and you can’t get that from the ER (did not know, all I know is I was doubled over in pain, don’t like to go near hospitals but you are told to go if pain is that bad, right?)
So I ordered GrubHub as a treat. Only once again they were horrible.
￼The order that took about an hour plus longer than it should have. Their customer service was abysmal. I tried calling first but couldn’t get through. Perma-hold. So I try the “chat”.
I explain to “Jesus” the agent the problem…and the fact the driver did not reply to a polite text looking for the order when it became super late.
Do I want like GrubHub dollars or something.
No I kept saying, I want my order and should get an adjustment to my bill.
“We can’t do that.”
So yeah, I said here comes the blog post and Twitter. I also told them that they are SO bad around here that this was the SECOND restaurant this year to suggest DoorDash and Caviar!
That resonated and all of a sudden from online Jesus to his Supervisor Athena we went from $5 back to slightly more like magic.
In the end, a refund on less than half of my total order was what they promised, if they actually refund it. Nothing has been initiated as a refund. They took money out of my bank account initially in maybe 30 seconds.
So I am deleting their app and NEVER using them again. You can’t trust them.
They suck and there is always a problem. I haven’t used them that much, but every order has been a problem.
If you look on social media sites like Twitter, there is no “GrubHub” love…just complaint after complaint after complaint…from all over the country! (note the random examples I posted)