p.za kitchen in exton trying to work out the kinks

9/27/2019 6:45 PM UPDATE: P.Za Kitchen Exton ran my disastrous order from last night again, and as Donna the manager promised it was like night and day. She took my suggestions to heart on where the food could improve and they actually improved it.

The pizza is more like it looked like in their ads, and it’s not super salty, greasy or soggy tonight. Same with the salad and the avocado and greens are more fresh.

For those who asked, they do not have a storefront they run a ghost kitchen out of another restaurant and are delivery only.

It takes a lot for a restaurant to admit they could improve and it’s very unusual I think that they actually do so quickly. I hope they keep this consistency up. If they do, they are definitely going to be a contender around here for pizza.

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BEFORE:

9/27/19 4:45 PM UPDATE: The manager of the Exton location called me a little while ago. She couldn’t have been nicer. She owned the problems last night – it sounds like she had already left when my order came in. She has no explanation for why they couldn’t contact me even through Grubhub to say there was a problem with the order or it would take longer. And she also on the fact that the restaurant staff last night dropped my pizza that was missing a slice and then put it in a box.

That takes a lot to own all those things and be nice and professional and friendly on the phone. They have asked to re-run my order on them and at first I didn’t want to do it because my husband said he absolutely would never want to eat their food ever again. But I spoke to him and he said yes.

I will update when I receive my order. I am impressed by the manager. This is how you deal with a problem as opposed to the way Brick & Brew treated me when I reviewed my experience in July.

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I understand P.Za Kitchen is new in Exton, PA, but I ordered two pizzas from them and one of them was missing a slice. Yes, missing a slice. How gross is that?

I did my order on a delivery from GrubHub and it wasn’t the GrubHub guy, it’s the restaurant. So they sent two free bottles of water to make up for the pizza that was missing a slice. This is a restaurant that you can’t dine in, they are delivery only.

Upon arrival, the GrubHub guy warned me that something was wrong with the order because they apparently kind of pulled him aside when he was picking it up. But the restaurant didn’t call me and they had my phone number via GrubHub.

When you have a problem with a delivery and you have the customer’s phone number you call them. No one called me. No one messaged me through the GrubHub app either. They just delivered pizza missing slices and both pizzas were greasy, salty, and soggy. WTF???

The salad I ordered was very good except for the avocado bits that were both brown and minuscule .

I’ve had Roman style pizza and what they delivered doesn’t quite cover it. Hell, Stouffer’s frozen French Bread Pizza would be more appealing.

Here’s hoping they get their act together because it was an expensive mistake to make to order from them. Never again.

What order was SUPPOSED to look like.

The order arrived warm with GrubHub but I won’t be coming back to them. I will note I tried to contact them by phone but it’s a toll-free number you call and when I called it it said “the party you are trying to reach is currently unavailable . “

Please also note they are still open!

P.za Kitchen is located at 300 Main Street in Exton. The phone number that no one can answer is 888-799-6601.

And again I ask, have you ever had a pizza delivered missing a slice?

Because I could not reach them I contacted GrubHub. GrubHub, although I didn’t ask for it , asked them to give me at least a partial refund and they refused. They would give me a coupon.

I will note again the problem is not with GrubHub here. They lived up to their part of the bargain. The problem is with this place P.Za Kitchen.

What they deliver doesn’t even look like what was shown on their menu!

P. Za Kitchen doesn’t know customer service. And their Exton location also doesn’t know what true Roman Pizza is either.

Sign me dissatisfied and never again.