dealing with lost mail is filled with platitudes and inefficiency

Who does USPS work for? Not really sure. Are you? Waiting for a package is about as fun as sticking needles in one’s eyes.

So a friend sent me a little package from England. A gift. Royal Mail got it to the United States in TWO days. My package arrived in New York March 21st at 3:36 A.M. The next log in the sad and pathetic tracking tale is March 22 at 6:57 it arrives in Jamaica, NY (Queens) “International Distribution Center”. It zips through customs at 9:13 PM on March 22. It goes BACK to Jamaica, NY (Queens) March 23, 5:32 AM. Next it arrives in Jersey City, NJ at 8:32 AM, and leaves Jersey City, NJ at 10:28 AM.

OK at this point, my package should have come to Philadelphia. But oh no, it went to Chicago, IL. Yes, apparently someone must’ve wanted Chicago deep dish. It arrives at Chicago, IL “Logistics Center”, then travels to St. Louis, MO. Steak and BBQ in St. Louis perhaps?

After it leaves St. Louis on March 25th, my package entered a parcel witness protection program apparently…between March 29, 2022 and April 4th, 2022 my package was “in transit to next facility” then it magically re-appears in Memphis, TN. I guess someone wanted Memphis BBQ?

It is now in Jacksonville, FL. FLORIDA, let that sink in. CRAZY right? Spring break or something?

Fear not, there is more in this twisted tale of USPS. I finally waded through the cumbersome USPS website and opened a case. They closed said case without resolving a god damn thing and sent me a survey. I felt like I was in the USPS Twilight Zone.

So the United States Postal Service sent me a survey to see how they did resolving my issue, right? Only they did not resolve my issue. They didn’t call, they didn’t e-mail, they did exactly zip, ziltch, zero, NADA, NOTHING.

I would think this was just happening to me, except hit up social media and USPS issues abound. And in most cases it is NOT issues with our local post offices, the problem is how the handle everything.

Wait and then there is whose packages USPS actually delivers….drug dealers….file under you just can’t make this stuff up. Hat tip to Vinny Vella at the Philadelphia Inquirer for this:

A drug ring that moved more than 800 pounds of crystal methamphetamine from Los Angeles to Philadelphia, then spread the narcotic throughout the Mid-Atlantic, has been shut down, Montgomery County authorities said Tuesday.

In what officials described as one of the largest drug busts in county history, authorities arrested five men and seized drugs with a street value estimated at between $2.6 million and $3.7 million….The ring was first identified last March, when an undercover police officer in Lower Merion bought two pounds of meth from a local drug dealer and learned of the larger organization, which had been supplying that dealer and others.

~ Vinny Vella Philadelphia Inquirer 4/5/22

Now in the middle of all this, I called my Congresswoman’s office. Rep. Chrissy Houlahan to be precise. Now I have no issue with Chrissy and her staff is among the nicest outside of former Rep. Jim Gerlach’s staff. And when you call other Washington DC Representatives (i.e. Senators Toomey and Casey 95% of the time you get voicemail, and the 5% of the time they do actually answer the phone you can tell they have zero desire to speak to constituents and it’s their job, but hey who is counting on that? Lord I remember the back in the day visit friends made to then Senator Arlen Spector’s Washington DC office and when they went in the staff was playing with a Karoke Machine. Yup, true story.

But back to the present day….

Congresswoman Houlahan’s staffer was incredibly nice, and they always all are. The woman I spoke with was polite and empathetic. But sometimes you want more than platitudes. Yes I know the Congresswoman supports USPS and some postal service reform act, BUT I wanted to someone actually say “How can we help you.” Again, I like them and Chrissy, but Jim Gerlach’s staff used to do more than listen, they did try to find a solution. I think part of the problem is everyone is so overwhelmed post -COVID and exhausted from the political slog that is Washington DC and the district represented.

I got off the phone with Houlahan’s office and decided to just get someone on the phone from USPS (damn it). And I did. Very nice and actually sounded appalled as to how my package wasn’t here yet and where it had gone. She made the comment about my packaging visiting more states than she has. Uhhh huh.

So I also pointed out that part of the problem in general with mail from my part of Chester County goes back to when Joe Biden was Vice President. We used to go through Southeastern for a hub or whatever you want to call it. He took it all away from there and we clear through Wilmington, DE. If we mail Christmas cards to our neighbors, for example, the cards go to Wilimington, DE before returning to Chester County, PA. It’s true. Not all of Chester County, but a good bit of it. It makes NO SENSE.

And I also remarked that EVERY time you have a problem with USPS outside of your local area they ask you from national if you have spoken to your local post office. That is SO FRUSTRATING when the issue has nothing to do with the locals who deliver your mail. It’s maddening. And you practically need an Act of Congress to even find where you can submit a complaint on their convoluted and staggeringly ridiculously ineffective and just bad website.

Oh and I think Biden could get rid of the current board of governors of the United States Postal Service, get a 100% new board, and THEY could ditch DeJoy. (Or at least that is what I think.)

Anyway, the other complaint I have with this whole process are the USPS social media people especially on Twitter. Maybe they are bots. Maybe they are outsourced to a country outside the US would be my other thought. Some are borderline OK and others? Just snide and rude and they are supposedly there to “help”.

I was going to end the post right here, but since I started raising hell this afternoon there has been an interesting development: like magic my missing package traveled at the speed of sound from Jacksonville, FL and arrived in Philadelphia at 6:04 PM. It miraculously departed Philadelphia at 7:28 PM and has arrived in Wilmington, DE as of 8:39 PM. It will come to Chester County from Wilmington. Now I don’t know when. But isn’t it just so interesting when you really start to complain, missing packages sometimes appear?

But why should customers have to expend so much energy just to get their own damn mail? The answer is we shouldn’t. And now while Congress is chasing their tails arguing over whether or not USPS should get electric cars how about actually fixing the broken system of mail delivery? And that doesn’t mean putting more tracking on postal workers delivering locally – don’t know what to call it but it’s a gadget they have in their signature device that is kind of Amazoning them – probably to try and increase productivity by electronically hounding the delivery folks so more quit.

And a word about electric cars: they have giant batteries. Batteries require specific recycling so electric cars may not be a complete environmental answer after all. And if you get the USPS electric trucks etc, how many charging stations will have to be installed and at what cost to taxpayers. Oh and the battery components don’t just grow on trees do they?

Anyway….here’s hoping I see my package soon. And #FireDeJoy

Enjoy my last word. An actual tweet sent by USPS on Twitter today with a Bridgerton reference. They thought they were being clever. Bless their hearts.

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