Have you been to Brick and Brew in Malvern Borough?
Tonight was my first visit.
The place is HUGE. And they put money into it. It’s very cool looking. And very clean.
The staff is nice and even on a Monday the place was hopping. I will note it seemed like they did need more floor coverage.
We were seated at a little deuce and that was fine. What wasn’t fine was there was seriously the LOUDEST woman behind me ever. I am not exactly quiet, so that’s saying something. This woman because she was so loud was in EVERY conversation at every table around her because she was so LOUD. I really did not need to know about her life. I couldn’t easily have a conversation with my husband until she left.
My husband ordered a burger and I had the buttermilk chicken sandwich.
Both were meh at best.
The burger was supposed to have a pepperoncini relish. Either they were the mildest pepperoncini ever or the relish was missing.
The chicken sandwich had serious potential but the chicken was over cooked sadly. It had this slaw on it that I could have had an entire separate order of it was THAT good.
I don’t really find the food to be that exciting. It needs work. It has potential but it needs work. And they need to ditch the special homemade ketchup. I am not going to sugarcoat it, it’s gross. It doesn’t taste like ketchup and it looks like barbecue sauce but doesn’t taste like barbecue sauce either. It’s thin, salty, and essentially flavorless.
This is a really cool looking place with I am told great brews (I don’t drink beer) but the food needs fixing. The menu has gotten smaller since they opened I am told. But I think they need to tweak it some more and cook the food more consistently.
The bar seems packed and they are packing them in so business is good. Once they work out the kinks, we will give it another try.
I received a little slut shaming via the pub’s social media pages. I could’ve been a lot more harsh with my review. But I was honest. And if you go to Yelp or any other place that allows reviews of restaurants and includes this establishment you will see that I am not alone in my opinion, and in a lot of cases I was a lot nicer than a lot of other people.
As someone who wrote this perspective as a customer, I don’t think I will ever go back because if they don’t like my opinion as a customer and they are going to try to slut shame me on social media for having my opinion, why am I going to go back in and spend my hard earned money in their establishment?
Some people who wrote comments stating they thought the restaurant’s behavior towards me or any less than satisfied customer have had their comments removed. Or snarky comments were left in response assuring people they could just call or stop in so why then did no one return my call? Their victim? I guess their doing this makes them feel better. Which is kind of sad and pathetic.
My opinion is my own. We went in for dinner like everyone else. I am sorry my review isn’t 100% but it just doesn’t live up to the hype. But the place is new and I am hopeful they will improve. I however at this juncture given their social media hissy fit will NOT be going back. Nor will I recommend it.
If this social media hissy fit is their example of customer service well it speaks volumes.