The above arrived today via UPS. My husband had to bring it in because I can’t lift anything heavy right now. ￼ It was from Mieli.
We opened the packing box￼. It came shipped to me in my married name, and billed to me in my married name￼. A very expensive vacuum cleaner.
Only I did not order one.
I thought it was a present from one of my family members for some reason so I called Mieli to find out who it was from.
￼The customer service lady sounded confused. Told me that I ordered it. And I said “How would I have ordered it￼?”
“With a credit card.”
Ding ding ding. All of the alarm bells go off in my head. I said to the woman can you please tell me the credit card number. She gives me my Visa number￼￼.
I don’t use it very often. And the only time I had used it recently was for a meal (not grocery but take-out) delivery service and I had ordered fruit from a grower in Florida.
Oh and did I mention I’ve had this Visa card so long it was in my maiden name? Yet this vacuum cleaner came addressed to me in my married name￼. I do not know honestly how this ended up on my doorstep because I am not a customer of Mieli.
￼So I initiated a fraud investigation and claim with my credit card company. They suggested I call Mieli back and initiate a return of this gold plated vacuum cleaner￼. So I did that. And the customer service lady said she would email me some number and I got off the phone.
Then lightbulb went off. How could she email me? I’ve never purchased anything from this company nor received anything from this company as a gift or even seen a catalog from this company￼￼.
So I called Mieli back again. I told them I wanted a copy of the original receipt but I also wanted to know right now what was the email address used to fraudulently purchase this item￼? They gave me the email address.
If your email address is firstname.lastname@example.org you had better run. A fraud department is hot on your trail.￼ And quite possibly the police as that is my next call.
My bank theorizes that somebody was supposed to call the Mieli back and change the delivery address or call UPS to change the delivery address and screwed up and didn’t. Or maybe they were just going to show up and steal it from my porch.
I also went through all of my transactions on this card which aren’t very many because I don’t use it very often.
I am quite sure my Nancy Drew activities have exhausted my poor credit card bank￼. But I was also able to give them the little detail that the phone number used was close to but not my home phone number.￼
Oh and did I mention that I think this was purchased on Black Friday? I didn’t do any physical or virtual shopping on Black Friday. And a $500 vacuum cleaner is not something I’m going to buy. ￼
So chalk this up to a learning curve and it could’ve been worse. I am very grateful that my bank is so on the ball. But Fa La La it’s the holidays so be careful where you use your card￼￼.