Well it really and truly IS a bring the popcorn week in Chester County, PA. Yesterday a friend texted me and said they just saw a teaser on 6 ABC about am interior design firm in East Whiteland. I though to myself, “could it be?” and sure enough it was! M. Kaplan Interiors right on Lancaster Ave in Frazer. They call it Malvern, but it’s Frazer.
Troubleshooters: Criminal charges filed against Main Line furniture store owner
By Nydia Han and Heather Grubola WPVI
Friday, February 17, 2023 6:02AM
MALVERN, Pennsylvania (WPVI) — Criminal charges have been filed against the owner of an interior design and furniture company on the Main Line.
This comes after an Action News Troubleshooters investigation led by our Nydia Han who talked to consumers and East Whiteland Township police.
The Troubleshooters began investigating after multiple consumers reached out to us about M. Kaplan Interiors, a husband and wife team with a storefront on Lancaster Avenue in Malvern, Chester County.
On Thursday, Matt Kaplan was charged with crimes that include theft by deception as well as fraudulent business practices, and a warrant was issued for his arrest….The criminal complaint filed Thursday is on behalf of Kerr and three other customers whose allegations are very similar.
The East Whiteland Township police detective wrote in the arrest warrant, “Matthew Kaplan knew he was unable to honor the sales agreements he entered into with the above four victims yet he took their money.”
Remember it is best to pay for big purchases with a credit card and not to pay in full, upfront.
I went in there ONCE. It was to look for a sofa for our then new house. The woman inside was rude. I left. I found an antique sofa at then Resellers which I liked better and they were nice enough to do a local delivery. I found out later that was wife of husband and wife who run the joint. I reupholstered the sofa and it sits in my living room today.
I am not an interior designer or interior design showroom person by nature. Occasionally I have visited these places over the years, but except for Sheffield right in Malvern Borough, I have never found the people who work in these places well particularly friendly. Friendly at furniture stores, but showrooms? Meh.
A couple of years ago, a friend had a bad experience. She had to persist and persist and finally visit with her spouse to get a refund. Other friends had similar tales of no credit cards, only cash or check and husband was pleasant, wife who is the “designer” not so much.
I had actually wondered if they were actually still open recently. Every time I drove by there were no cars except for the occasional car parked crookedly that I figured belonged to an employee or owner.
I went and perused reviews today:
I also perused court dockets. It makes you wonder how they have stayed open so long? Here is the current docket mentioned on the news:
They also received a mention today in Philadelphia Magazine :
Main Line Furniture Store Owners In Hot Water
Thursday was also a bad day for Matt Kaplan, owner of M. Kaplan Interiors, a furniture store and interior design company in Malvern. The 15-second version is that the store took thousands of dollars from customers for pricey furniture that never materialized. According to 6ABC investigative reporter Nydia Han, Kaplan claims he didn’t do anything wrong and blamed the whole thing on supply chain issues. The Chester County District Attorney’s office would seem to disagree, since the office charged Kaplan on Thursday with 16 felony counts of theft, receiving stolen property, and deceptive business practices.
Oh, I also think they go by a second business name or it is related somehow? See screen shots below.
If you are someone who had unpleasant dealings with this company and they owe you goods/services/money, please contact East Whiteland Township Police Department. Email is firstname.lastname@example.org or call 610-897-4262. This is an active criminal investigation.
I’ve been rather stupid believing people are giving me The Best Deal only to realize the new windows are really crappy…and other expenses.
There are several responses to negative reviews from “Contact H” -page 7.
She accused the reviewer of using a fake name…cuz Contact ‘checked our records …” and the complainer’s name isn’t there.
who is she?? ‘Our records’ didn’t have their name listed….Well, maybe the checks written were put in Kaplan’s personal account.
Or maybe Contact has other reasons to be totally absurd…loony, etc
I would be happy to enter another complaint against Matt Kaplan & wife. I have pictures to show how they deceived customers into buying items that were worth a quarter of what I spent (scratching labels off back of prints)
In addition to him holding money of items ordered that never came in. I had to go to store for him to refund my money, reluctantly he gave it to me without an encounter with my son, where Matt was encouraging him to come after him physically!
That is terrible and please contact East Whiteland police. If not for anything else to give them more for their case.