The other day I wrote about why no one should purchase a paper clip from Sears. As I write this their giant white, nonfunctioning, unlovely Kenmore paperweight is still sitting in the house waiting for freaking Sears to come and get it.
This all started August 31 when my husband and I ordered a new refrigerator from Sears because the old one while less than 10 years old was dying (Samsung in case you are wondering and the parts and repairs IF you can get the parts are VERY expensive.)
On Friday, September 14th Sears delivered the refrigerator. Now mind you, you have to pay extra to get it into the kitchen and they unbox it, but the do not hook it up.
Within FIVE minutes of the delivery truck leaving we discovered GAME OVER. We were the proud owners of a broken yet brand new refrigerator with scratches on the front and elsewhere. Now the scratches I could have lived with and covered up with appliance paint, but a broken brand new refrigerator? No, couldn’t live with that at all.
For the past week we have been making call after call to Sears. Two days ago I got super irritated by the volume of ridiculous calls to the Phillipines and called the remnants of the corporate offices in Hoffman Estates, Illinois. As luck would have it I got the same man who was snarly with me on the phone last week, the one time I was able to get someone in the United States on the phone.
And yes I recorded the call. Why? Because unless you experience the vortex of hell known as Sears “customer service” you do not understand.
Yesterday (coincidentally?), after sending my little AV project around to Sears and Consumer Reports and media outlets like magic a person from the U.S. who worked for Sears called my husband. Did we want a new refrigerator? NO Did we want the giant white Kenmore paperweight repaired? Oh come on! Are we being punked? We were already told in no uncertain terms by the Phillipines that wouldn’t happen so NO just come and pick it up. And REFUND OUR MONEY.
Well apparently, they are sending people to pick it up. I won’t hold my breath as to the speed. But what has been SUPER ANNOYING is they took our money in under five minutes via an electronic sales transaction on their website, yet they sit ON our money and have full use of it while we have custody of their sucky broken GIANT white Kenmore paperweight.
I will further note that I had to get Lite Movers of Wayne, PA (can I rave about them for a nanosecond? They are AWESOME and we highly recommend them!) whom we had to pay to remove the dying Samsung to the curb since Sears also no longer removes dead/dying appliances to come back last Friday to move the GIANT BROKEN WHITE PAPERWEIGHT out of the kitchen!
Yeah O.K. Sears, you aren’t inconvenient, time-wasting, frustrating, or money wasting AT ALL are you?
Doesn’t seem like a fair trade does it? Doesn’t seem like Sears did anything other than waste our money, cause us to spend MORE money and gave us the lovely gift of appliance shopping PTSD did they?
I have to ask can I charge Sears rent for the space in my home the GIANT WHITE UNWORKING KENMORE PAPERWEIGHT is taking up as tomorrow is ONE WEEK since they dumped it on us? (But I digress)
Meanwhile, we needed a refrigerator. Last Friday afternoon my husband ordered another refrigerator from AJ Madison whom I had never heard of. By Saturday morning he had an email saying oopsies they would not be able to deliver until some time in OCTOBER.
(Did I mention this has been going on since around August 31st? Actually before if you count the attempted repairs on the dying Samsung which after a couple of hundred dollars and the inability to find parts was stopped.)
I will admit I had the full housewifey meltdown at this point. Yes, yes I did.
So we called up Gerhard’s in Malvern and Angela took tremendous care of us in about ten minutes. Ten minutes. Delivery included. Beat everyone else’s price AND they do installation and remove dead appliances.
Yes that set my housewifey heart all a flutter, I kid you not.
And today? They showed up when they were supposed to, their delivery guys were wonderful. They installed it, help me set it up, removed all the packaging and the dead Samsung and like Lite Movers, didn’t scratch a wall or mark a floor.
The moral of this story is Sears still sucks and SHOP LOCAL.
Oh and this time we went Frigidaire.
If you live in Chester County, you can find Gerhard’s at 116 Lancaster Avenue, Malvern, PA and their phone number is (610) 644-6666.