I did not think it was possible for there to be worse delivery services than Amazon Logistics ( I wrote about finding an entire big bag of dumped Amazon packages in September.) but there is worse. They are called LaserShip or affectionately known as LazyShip and LaserSh*t.
Before I get any further, enjoy this video someone did on LaserShip who delivers for all sorts of people including Sephora, Chewy, and Amazon:
Here is what New York Magazine said about them in 2017:
SEPT. 27, 2017
LaserShip, Amazon’s New Shipping Partner, Might Be the Most Hated Company on the Internet
By Dan Nosowitz New York Magazine
There are certain industries that inspire outsize amounts of rage when they screw up. Airlines are one. TV providers are another. But angry comment for angry comment, there may be no more rage-inducing business than package delivery. If you want to garner widespread customer fury, just deliver a package late or damaged and wait for the storm to roll in. LaserShip — an Uber-like service that delivers packages for Amazon, Walmart, and Sephora, among others — might just be the most hated company on the internet. Some comments, helpfully gathered by the criticism website LaserShit.com…LaserShip — and the ocean of dissatisfied customers it leaves in its wake — is an inevitable result of stratospheric growth. Reliable shipping companies like FedEx, UPS, and the USPS aren’t able to deliver all of the same-day, next-day, and two-day packages ….That’s led to parasitic companies popping up to take advantage of Amazon’s need for cheap, fast package delivery. The poster child might just be LaserShip.
Twitter and many message boards, including posts on Amazon’s own forums, are full of complaints about LaserShip. Packages aren’t delivered. Packages are delivered late ….Packages are marked as delivered and not delivered. Packages are delivered to the wrong address. Packages are often just completely lost. (The message for that one is, “LaserShip is unable to confirm control of your package at this time.”) Sometimes, an error will show up on the tracking page: “Parcel damaged and will be discarded.” Customers who attempt to contact LaserShip report being totally unable to solve their problems; they are better off contacting ….whichever company they originally purchased their item from.
My experience started innocently enough. I needed pet food. So I placed a Chewy.com order. On November 27. Two day free delivery or free rush delivery (however they phrase it) and here we are on December 3rd…still waiting. (The website “pissed consumer” has over 1000 complaints about LaserShip.)
This is what my order looks like:
When the order did not arrive by Friday, November 30, I started contacting Chewy. First LaserShip told them there was a weather exception between Montgomeryville, PA and Chester County, PA. I debunked that myth for the lie that it was.
Then of course there is LaserShip on Twitter telling me to just email them. Ummm yeah, been doing THAT for a few days and NOT ONCE have I even received an acknowledgement that I contacted them. I even checked my spam folder.
Then I was supposed to get the delivery yesterday. After a phone call to LaserShip’s corporate offices in Vienna, Virginia (703 761-9030) and they subsequently transferred me to Montgomeryville, PA they changed their story yet again. Supposedly my package was on a truck yesterday and the guy just never bothered to deliver. And then the package wasn’t on the truck today and they did not know where it was and by the end of the conversation the story changed yet again. My package was “somewhere” in the warehouse and would get delivered tomorrow, December 4th.
I do not believe them. I had to go out and buy other pet food. I also let the pet food manufacturer know what was going on. You see, I only went back to Chewy to support them.
LaserShip doesn’t give a damn about me or my package and I know that. I called them because sometimes you just have to. (You can also call LaserShip on 800-527-3764 or 804 -414-2590).
As consumers we are being increasingly driven to online shopping every day, and what we lose is good customer service and companies that actually take pride in what they do. And these predatory shipping companies are also not paying employees well enough so they do not want to take pride in their work. I have been told that by several sources when it comes to the drivers of Amazon Logistics out of the King of Prussia PA hub which services us around here, and well LaserShip is the same subcontracting business model, correct?
Problems with LaserShip are all over social media. It’s kind of crazy. They are really THAT bad.
Anyway, I just wish the companies we patronized didn’t use these cut rate shipping “solutions”. They just create more problems.