I am frustrated right now. I realize the post office is super busy. I realize my post office is down a postal employee. But the supervisor who works in the office isn’t exactly helpful at times. This is one of those times.
I had something on redelivery that was a giant hassle yesterday. I missed the initial delivery because I had an appointment and the mail delivery was earlier than normal. I called to try to get it yesterday and the supervisor wouldn’t call the carrier who had our route. I was just trying to figure out if it was getting delivered yesterday. Not looking for special treatment….unless basic information is special treatment?
So yesterday I subsequently filed a redelivery request on the USPS website. Have you ever attempted to navigate the USPS at peak times of the year like the holidays? I must have entered the required information seven or eight times. Then I still wasn’t sure if it was in because at one point it told me my request could not be completed or handled or something I forget what the language was, so I called my post office. The USPS supervisor assured me it would be on a truck ￼tomorrow (AKA today), after he tells me he never heard of that error before.
Just swell. Nothing like not being able to drive because you’re waiting for knee surgery and it’s your husband’s Christmas present. Only you aren’t quite sure where it is other than somewhere in the area.
So the USPS truck shows up this afternoon.￼ A different substitute driver. Very nice, but as I am calling to him to wait because the package I had on redelivery wasn’t there, he is not hearing me and starting to pull away. The reason he wasn’t hearing me is he had earbuds in. For some reason, I thought you couldn’t drive with stuff in your ears like headphones or earbuds that prohibited you from reacting to traffic and what not but I digress….
Anyway, the substitute carrier guy couldn’t have been nicer but he told me it wasn’t on the truck. So I went inside and I looked up the number and called my post office again￼￼.
I got the same supervisor on the phone as yesterday and it was a conversation for the record books.￼
“Hi sorry to call again, but the package you said would be redelivered today wasn’t and the mail carrier just left.” I said
His reply was something along the lines of there were several trucks out. So I asked him if that meant my package would be delivered later. His response was a rather oblique “maybe, possibly￼￼￼.”
I asked him if he could define that answer a little more and he said again maybe possibly￼.
So I asked if there was anyway to check with carriers to see if my package was on a truck or if it had gotten left behind. I figured that was a possibility since in the frustrating conversation of oblique replies he told me the substitute mail carrier who had been out to the house yesterday was off today.
His response to me was along the lines of “Well, if you asked the carrier to check his truck and he didn’t find it there’s really no point in me calling him.￼￼” (I am paraphrasing slightly but that was the jist of the response￼.)
So I asked him if it would just come out later today and it was another non-answer answer. He’s the supervisor so what does he know? It’s very confusing.
So I called a neighboring post office to see if they had any suggestions. Or if I was doing something wrong. The supervisor in that office couldn’t have been nicer. ￼￼
A couple of hours later, the missing package appeared like magic. I think I must have a secret Santa in that other post office.
I know the post office is slammed. I am truly sorry. But when you call for customer service, you should get actual customer service. I know people don’t like being told no, and I am no exception, but I would prefer an honest answer to a non-answer answer.
So all’s well that ends well for me today, but this is the second problem lately. And it felt like the Grinch ate my Christmas mail, right or wrong.
Quite frankly I am dreading putting my Christmas cards into the mail. But Santa says I must. Can’t be a Grinch……