ho,ho, ho the liars of lasership

lasership sucks 3

Imagine if Santa worked for LaserShip and said “Well…I actually work for LaserShip, so I really don’t have to deliver packages…maybe I will just dump the sack here and mark the packages “lost in transit” or “delivered””

 

Yesterday I wrote a post titled ’tis the season for undelivered packages with lasership.

Apparently my pet food from Chewy as of this afternoon was marked magically delivered as of December 2nd, 2018…when I was home all day…and LaserShip said it WOULD NOT be delivered that day.

Here is a screen shot I saved and was on my previous post yesterday (In red is my notation):

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Here is a screen shot from the LaserShip website late this afternoon (In red is my notation):

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So I have to ask: where exactly did they leave this package? It wasn’t at MY front door. It also wasn’t left at any neighbors’ front doors.  And this is a package that has had a different story told about it every time I have called over the past few days.

First there was the old weather exception.  Kind of like Septa’s slippery rail season announcements, only sketchier.  We have had no blizzards, hurricanes, monsoons, or weather acts of God between Montgomerville, PA and Chester County PA.

Then there was the excuse of the “guy left it on the truck” but never bothered to deliver.

Then there was the excuse of they were SO busy but it will be delivered FIRST THING Monday morning.  It wasn’t.

Then there was the LaserShip comment of it was “somewhere in the warehouse” and would be delivered today.  It wasn’t.

But when I got REALLY pissed off is when they LIED to Chewy.com today and said “oh we delivered that Sunday” And it was the SAME woman at LaserShip in Montgomerville, PA that I spoke to who had a different story as to my package location at least three times within one conversation. And then there was the whole backdating their system to say the package was delivered two days after it wasn’t delivered.

ceo of lasership

Oh their CEO? His name is Blake Averill.

I left him a voicemail message today down in old Virginnie at LaserShip HQ.  The business is NOT Better Business Bureau accredited, incidentally. ( I called  (703) 761-9030)

I left him a voicemail message.  I also left him a LinkedIn message.  Here is what I said (essentially):

LaserShip should be OUT of business. (yes you should read this).

I have had several LaserShip tall tales. I have had employees say my package was left on a truck and never delivered, it is in the warehouse, Donald Trump has it, and so on. A litany of lies to myself and Chewy.com  which started with “weather exceptions” (there are none and have been none since I ordered from Chewy on 11/27/18) and today like magic your corporate jerks updated my tracking (by back dating) to say you delivered to my front door on Sunday December 2. NO THEY DID NOT. I home ALL day Sunday. I am sick of the lies. You should not be in business and I am having a LOT of fun saying that on social media. I am pissed.

You run a sketchy ship of liars at best.

deetsYes I know, not my most mature offering but I am done.  They are worse than Amazon Logistics and I did not think that was possible. They should not be in business. They have so many complaints they are right up there with bogus Breast Cancer charities.

Chewy.com has been staying in contact and they are sending me another pet food order on them. It should be on LaserShip.  What I do not understand is why businesses keep using LaserShip? When does the cost of doing business because of them get to be too much?

They have QUITE the Wikipedia page. My favorite is this:

 In March 2017, a customer caught a delivery man tossing a package containing a router on tape, damaging the contents, and reported the incident to Lasership. After the complaint, the delivery man then returned to the customer’s residence four times, prompting the customer to call the police.[15] The customer, identified as Robert Blake, spoke with the Vice President of LaserShip, who noted that the employee had been with the company for 10 years.[16] Reacting to this incident, New Haven-based attorney Tara Knight stated: “That really raises eyebrows. There could be an innocent explanation, but it’s kind of creepy and there could be a nefarious explanation as well.”

I also like the whole RICO case in 2014 involving LaserShip vs. The City of New York. Yes for real. Click on the hyperlink for the press release from the City of New York. A real case you can read about HERE.

Here are but TWO complaints on the Better Business Bureau website about them (there are hundreds of complaints there as well):

lasership review

 

Again I ask: HOW ARE THESE PEOPLE STILL IN BUSINESS?  They are it seems, BIG FAT LIARS.  If they just owned up to whatever the mishap is that caused my package to evaporate and never get delivered, I might be more understanding. But they are compounding lies upon lies and continuing to get caught so they are less than zero on the respect scale.

I still do not have my pet food. Who steals pet food?

I will have to reevaluate doing business with businesses that do business with LaserShip going forward and so should everyone else out there.

Dearest Santa, please send LaserShip reindeer poop for Christmas.

#LaserShipSucks pass it on.

’tis the season for undelivered packages with lasership

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From LaserShip’s Twitter Page. Oh the irony.

I did not think it was possible for there to be worse delivery services than Amazon Logistics ( I wrote about finding an entire big bag of dumped Amazon packages in September.) but there is worse.  They are called LaserShip or affectionately known as LazyShip and LaserSh*t.

Before I get any further, enjoy this video someone did on LaserShip who delivers for all sorts of people including Sephora, Chewy, and Amazon:

Here is what New York Magazine said about them in 2017:

SEPT. 27, 2017
LaserShip, Amazon’s New Shipping Partner, Might Be the Most Hated Company on the Internet
By Dan Nosowitz New York Magazine

There are certain industries that inspire outsize amounts of rage when they screw up. Airlines are one. TV providers are another. But angry comment for angry comment, there may be no more rage-inducing business than package delivery. If you want to garner widespread customer fury, just deliver a package late or damaged and wait for the storm to roll in. LaserShip — an Uber-like service that delivers packages for Amazon, Walmart, and Sephora, among others — might just be the most hated company on the internet. Some comments, helpfully gathered by the criticism website LaserShit.com…LaserShip — and the ocean of dissatisfied customers it leaves in its wake — is an inevitable result of stratospheric growth. Reliable shipping companies like FedEx, UPS, and the USPS aren’t able to deliver all of the same-day, next-day, and two-day packages ….That’s led to parasitic companies popping up to take advantage of Amazon’s need for cheap, fast package delivery. The poster child might just be LaserShip.

Twitter and many message boards, including posts on Amazon’s own forums, are full of complaints about LaserShip. Packages aren’t delivered. Packages are delivered late ….Packages are marked as delivered and not delivered. Packages are delivered to the wrong address. Packages are often just completely lost. (The message for that one is, “LaserShip is unable to confirm control of your package at this time.”) Sometimes, an error will show up on the tracking page: “Parcel damaged and will be discarded.” Customers who attempt to contact LaserShip report being totally unable to solve their problems; they are better off contacting ….whichever company they originally purchased their item from.

My experience started innocently enough. I needed pet food.  So I placed a Chewy.com order. On November 27.  Two day free delivery or free rush delivery (however they phrase it) and here we are on December 3rd…still waiting. (The website “pissed consumer” has over 1000 complaints about LaserShip.)

This is what my order looks like:

lazyship

When the order did not arrive by Friday, November 30, I started contacting Chewy.  First LaserShip told them there was a weather exception between Montgomeryville, PA and Chester County, PA. I debunked that myth for the lie that it was.

Then of course there is LaserShip on Twitter telling me to just email them. Ummm yeah, been doing THAT for a few days and NOT ONCE have I even received an acknowledgement that I contacted them. I even checked my spam folder.

Then I was supposed to get the delivery yesterday. After a phone call to LaserShip’s corporate offices in Vienna, Virginia (703 761-9030) and they subsequently transferred me to Montgomeryville, PA they changed their story yet again.  Supposedly my package was on a truck yesterday and the guy just never bothered to deliver.  And then the package wasn’t on the truck today and they did not know where it was and by the end of the conversation the story changed yet again.  My package was “somewhere” in the warehouse and would get delivered tomorrow, December 4th.

I do not believe them. I had to go out and buy other pet food.  I also let the pet food manufacturer know what was going on. You see, I only went back to Chewy to support them.

LaserShip doesn’t give a damn about me or my package and I know that.  I called them because sometimes you just have to. (You can also call LaserShip on 800-527-3764 or  804 -414-2590).

As consumers we are being  increasingly driven to online shopping every day, and what we lose is good customer service and companies that actually take pride in what they do. And these predatory shipping companies are also not paying employees well enough so they do not want to take pride in their work.  I have been told that by several sources when it comes to the drivers of Amazon Logistics out of the King of Prussia PA hub which services us around here, and well LaserShip is the same subcontracting business model, correct?

Problems with LaserShip are all over social media. It’s kind of crazy. They are really THAT bad.

Anyway, I just wish the companies we patronized didn’t use these cut rate shipping “solutions”. They just create more problems.