I have a file of e-mails and attempted contact. National A.M.E. church leaders, regional leaders, local ministers. Some give an initial acknowledgement of my outreach, some have wasted my time with pleasant platitudes and a complete lack of action and I wonder if they really care, but most? Most just blow me off.
There are bits of newspaper articles here and there, including this one from the 19th century with horrible language that was sadly acceptable and not considered offensive back then:
It is maddening. These aren’t my ancestors, this isn’t my religious history per se, but this place speaks to me. It speaks to me of our country’s history and the important part these brave individuals buried there played. Freed slaves, free people of color, black Civil War soldiers. They matter. #ThisPlaceMatters — yet it rots.
Then, all of a sudden people have started to connect with me again about this place:
One of my friends…. lives in Malven Borough. She and her brother went o try and locate that headstone but weren’t successful. I’ve never been back to the site myself but would love to go once the poison ivy is gone. I don’t know the exact location..is it at the corner of Bacton Hill and 401 or Bacton Hill ? I don’t want to trespass. Their family has been around forever. Her father was a minister and there were a large number of siblings but all are gone. Thanks
And then this from another local historian I just met:
I recently had a lady reach out to me who’s looking for information on their relatives that were supposedly buried at that Ebenezer Church. I was hoping I would be able to find more information when I went there but everything was so grown over that we couldn’t even find the gravesite…The people that she is looking for is a James Williams, but he also went by the name Perry Ringgold. He bought his freedom in 1851 and lived in this area as a circuit preacher in the AME churches. He had a daughter who we do not have any records of and that is who I’m looking for. The daughter also had a daughter and then passed away shortly after the baby was born leaving the child to a Sophia Lane, who we do not know the relation of them to the baby. I think it may have been a sister-in-law
And then a lady named Tia contacted me. She is looking for family buried there. She is looking for the family the historian told me about above. She shared wondrous documents with me. The original deed, and a few other gems. I do not know where the originals of these documents are, but I was so happy to receive her e-mails.
It will take a village to save this. I would love to get the weeds hacked back so we can see the graves. It has been a couple of years. I heard the boy scouts will do this, but the gentleman I messaged who suggested it never responded.
If anyone from the A.M.E. church sees this, I really wish they would give a damn. We are talking about cleaning up and maintaining a historic sacred place. Is it as exciting as Mother Bethel A.M.E. Church in the Society Hill section of Philadelphia? No, but it is JUST as important. A lot of the history of these churches is being lost, not just here. Records were haphazard, a lot of the history oral.
Here is the text Tia sent me from the deed:
Deed of Trust
James Malin to Samuel Davis et al.
This indenture made the eleventh day of the sixth month in the year of our Lord one thousand eight hundred and thirty one between James Malin of the Township of East Whiteland in the county of Chester and state of Pennsylvania, yeoman of the one part and Samuel Davie, Ishmael Ells, Charles Kimbul all the said county of Chester, Trustees of the African Methodist Episcopal Church to erected in the Township of East Whiteland in the said County of Chester, of the other part. Witnesseth that the said James Malin as well for and in consideration of the trusts, hereinafter mentioned, created & declared for and in consideration of the sum of one dollar, lawful money of Pennsylvania, to him in hands paid by the said Samuel Davis, Ishmael Wells & Charles Kimbul, the receipt of which one dollar is hereby acknowledge, hath granted, bargained, sold, aliened, enfeoffed, released and confirmed and by these presents doth grant, bargain, sell, alien, enfeoff, release & confirm unto the said Samuel Davis, Ishmael Wells and Charles Kimbul, their heirs and assigns a certain lot or piece of land situate lying and being in the Township of East Whiteland aforesaid, beginning at a post or stone thence by land late of Doctor John Jacobs, deceased, north sixty degrees, east eight perches to a post or stone, thence by other land of the said James Malin, North thirty one degrees and an half, West nine perches to a post or stone, thence by same and land sold to Charles Kimbul, South sixty degrees west eight perches to a post or stone, thence by land late of John Jacobs now of Joseph B. Jacobs, south thirty one degrees and an half, East nine perches in the place of beginning, containing seventy two perches of land which Joseph M Paul by deed of Indenture dated the eighth day of the fourth month on thousand eight hundred and sixteen and recorded in the recorder’s office in and for the County of Chester in book M3, page 245, granted and conveyed unto the said James Malin, his heirs and assigns forever. Together with all & singular the ways, rights, liberties, privileges, improvements, hereditaments & appurtenance whatsoever thereunto belonging on or any wise appertaining and the reversions and remainders, rents issues and profits thereof, and also all the estate eight title interest use /codeftion property claiming demand whatsoever as well at law as in equity otherwise housover of him the said James Malin of in to and out of the same. To have and hold the said described lot or piece of land, hereditaments and premises hereby granted or mentioned or intended so to be with the appurtenances unto the said Samuel Davis, Ishmael Wells and Charles Kimbul and their heirs to the use and behoof of the said Samuel Davis, Ishmael Wells & Charles Kimbul their heirs & assign and the survivors and the survivor of them and the heirs and assigns of such survivors and survivor forever. In trust nevertheless and to the use, intents & purposes herinafter mentioned, expressed & declared that to say that the said lot or piece of land hereby granted and conveyed shall be appropriated as a place & spot of growing whereon to build and erect a church to be called and styled the Bethel African Methodist Episcopal Church in the Township of East Whiteland in the County of Chester for the members of said church to meet in and at, for the purpose of performing divine worship and for the erecting other necessary guildings for the conveniency and accommodation of the members of said church and for the purpose of a burial ground to bury and inter their dead and to and for no other use, intent or purpose whatsoever. And the said James Malin for himself his heirs, executors or administrators doth covenant, declare & agree to and with the said Samuel Davis, Ishmael Wells & Charles Kimbul & their several & respective heirs & assigns in manner following that is to say that upon the death of any one of them the said Samuel Davis, Ishmael Wells and Charles Kimbul or upon their or any of them being mindful or desirous to quit him or themselves of the said Trust, or upon their or any of them being expelled from religious membership by the discipline of said Church, it shall & may be lawful to & for the majority of the members of said Church in meeting assembled as often as occasion may require to make choice of another or others to manage and & requite the said Trust in the room and stead of such as shall depart this life, be desirous of parting him or their selves of the said Trust, or being expelled from religious membership as aforesaid. And the said Samuel Davis, Ishmael Wells and Charles Kimbul and the survivors and survivor of them and the heirs and assigns of such survivor shall at the request of the majority of the members of the said Church in meeting assembled as aforesaid convey the said lot or piece of land with the appurtenances agreeably to the Trusts, uses intents and purposes aforesaid to such person & persons and their heirs & assigns as shall be by the majority of the said meeting in that behalf chosen, nominated & appointed in order to keep on foot and in continuance the said Trust estate for the uses and purposes aforesaid. And also that the Samuel Davis, Ishmael Wells & Charles Kimbul or any or either of them shall not, nor will not at any time or times hereafter assign or convey over his or their said trust estate of or in the said dasonibet lot or piece of land and premises or any part therof unto any person or person or persons so as to make a tenancy in common or otherwise to sever the joint tenancy on the premises hereby created or intended so to be or in any other manner whatsoever buy shall stand and be (?) of the premises with the appurtenances to and for the uses, intents & purposes aforesaid, and to have no other use intent or purpose whatsoever. In witness whereof the said James Malin have hereunto set his hand and seal dated the day, month & year first above written. JamesMalin. Seal. Sealed & delivered in the presence of us John Rogers, James Dilworth, before me the Subscriber, one of the Justices of the peace in and for the County of Chester cam the above named James Malin and acknowledged the above written Indenture of Trust to be his ad & deed to the intent the same as such might be recorded according to law. In testimony whereof I have hereunto set my hands and seal the eleventh day of the sixth month in the year of our Lord one thousand eight hundred and thirty one. James Dilworuth. Seal
Brian Williams, now a suspended NBC national news anchor lied. Is it awful? Yes. Can I see it from my window? No. But this whole giant example of ego and stupidity is making as much news around this country as that poor girl Kayla Mueller who was killed by Isis and isn’t that truly almost criminally sad?
So, it is when I read things like the SECOND article linked below from ConservativeHQ.com I am astounded because it just reads crazy, full on crazy. And when we are facing so many things that are so much more important in the world today, why is it that a news anchor losing his job has so much importance in the news? Should this guy who reads the news really be the news?
Someone sent me this ConservativeHQ web article today and I think it is cuckoo for cocoa puffs for lack of a better description.
The whole hypothesis is Brian Williams a national newscaster who lied on an anchor desk is responsible for things like Enron. Or a symbol of those responsible for things like Enron. Either way, I love a good dose of pretzel logic on a hump day don’t you?
Brian Williams screwed up. In a glorious career-fatal way. But Brian Williams on or off and anchor desk for NBC news is not going to affect my quality of life.
Brian Williams has a giant contract has been been put on suspension as I suspect they are trying to undo that contract because he’s not going to be credible on air any longer.
I don’t mean to be rude, but somewhere somehow we all have to stop and take a freaking breath and get out of the extremes. Once again I will say that the politics of extremism are ruining this country.
All of these extremists conservative or liberal give a bad name to American politics. And allowing their voices to continue to grow means the bulk of us who are somewhere in the middle lose again and again and again.
This article actually has some points to consider which get completely lost in the hyperbole of crazy. They aren’t necessarily wrong about Comcast and NBC and how networks produce the “news”, but they go so far off the rails with the rest of it that THAT thought which is actually important, gets lost.
(And speaking of how networks produce the news who has seen the commercial the Comcast has produced for the local NBC 10 News? What’s up with the female reporters and female anchors and the dresses chosen for them for the commercial ? Are they being dressed for a new season of Breaking Amish or Conservative Barbie has an adventure or something? I really wish HBO series The Newsroom had not been ended. I would love to see their take on all of this.)
Brian Williams is NOT a symbol of anything other then how lying and stupidity can tank a career. Wow can’t wait to see what these people do with Colonel Mustard in the library can you?
But again , and seriously, somewhere people in this country need to stop and hit the pause button. The two major political parties are essentially controlled by forms of extremism, and that trickle down effect is running this country into a constantly and consistently angry hole.
Before you read crazy, read the student journalist editorial I have posted before it. At least the future of journalism is not completely bleak.
This week posed a threat to NBC Nightly News’ Brian Williams’ career. Reports testified that he had falsely accounted being on board a military helicopter in Iraq during 2003 that was hit with an RPG and had to make an emergency landing. He is under additional scrutiny about false statements regarding events he witnessed while covering the aftermath of Hurricane Katrina….It looks like that handsome face and perfect TV voice can no longer disguise who he really is: a liar…..I’m not saying that trustworthy news sources do not exist. After all, I am a student journalist myself…..News organizations need to value why they can’t just tell people what they want to hear….Seeing everyone get so upset over Brian Williams’ questionable truths makes me wonder why everyone is so surprised. In a business that has become about selling information, selling an ideology and selling people, why are watchers shocked
Monday, two more examples of NBC News anchor Brian Williams’ despicable stolen valor lies about his experiences covering the Iraq war in 2003 surfaced, but Williams was not fired.
It was announced late Tuesday he was being put on six months unpaid leave and, most astonishingly, that Steve Burke, the Chief Executive Officer of Comcast, which owns NBC said Williams “deserves a second chance and we are rooting for him.”.
…..In our view it is not because some guy in the personnel department of NBC is going over Williams’ contract with a fine-toothed comb before handing him his pink slip six months from now.
It is because the establishment institutions of America, the media like Comcast and NBC, business, and especially politics, have become so mired in a culture of lies and corruption….This is the “anything to win” culture that led to the ENRON scandal….
So while breaking news out of Washington the other day was Pat Toomey is now in charge of the candy drawer in the United States Senate, life goes on. My only comment on Senator Toomey is I hope he will be paying for candy out of his own pocket and is not expensing it to United States taxpayers. He was already sending out junk mail news updates about it this morning, and somehow I doubt he paid for that personally, right? Fair is fair, he wants to live his conservative values, he should be paying for the candy.
Meanwhile, let’s focus on what we, as every day people “pay for”. I would like to particularly zoom in on customer service. Now there’s a loaded topic, right?
Customer service. I think it is a lost art form.
Let’s begin with Pennsylvania based banking giant, PNC Bank. Headquartered in Pittsburgh, they used to offer terrific service. Today, I’ve discovered not so much once you get past a friendly local teller and lots and lots of fees and service charges…..but not customer service one would expect. It seems like they want your money, but they don’t really care about the customer.
In November, I walked into a local PNC branch during their posted business hours to open another account. I was told I couldn’t open it that day, but I would have to make an appointment to come back another day.
Yes it sounds like the opening lines to a very bad standup comedy routine but it was true. A woman walked into a bank to open an account check in hand and was told to come back another time. Yup, it happened.
But no worries, the gentleman I spoke to on the phone from the branch when they told me as an existing customer with check in hand it was not possible to open a new bank account in a bank branch during business hours has been having a swell time checking out my LinkedIn profile. (Yes dear, peek a boo, I can see your profile too!)
I wrote to PNC Bank about this, and basically, they don’t care. They sent me a brief note in response to my feedback and said they would notify the branch and regional managers. Can you hear the crickets chirping?
My better half and a lot of people I know asked me why I still deal with PNC. Having been an account holder there in good standing for so many years (errr decades actually) , it’s probably habit as much as anything else. After my year-end negative experiences with PNC Bank, I’m thinking a New Year’s resolution might be to shop for a new bank. I opened the new account PNC couldn’t be bothered opening that day at Citizens Bank. So far they have been amazing as far as service. But this wasn’t my only customer service issue with PNC before the end of 2014.
At the end of December, I paid off a credit card balance in full. I don’t like carrying balances, so I chose from their menu the painful option of pay the full balance off. It wasn’t the largest balance on the face of the earth, but I honored my obligation and paid it off. The credit card was with PNC.
A few days later, even though I paid off the balance in full, they added on one last finance charge. So instead of pulling up my account and finding a zero balance, what I found was what amounts to a nuisance charge. One would think with computer software being what it was that if you choose the option of paying off your entire balance that they would include all charges right?
It was just a few dollars, but at this point I have decided it is the principle of the thing. So I decided to contact customer service. I could not contact customer service on this topic from my account online and conveniently send a message that way, I had to physically call them. That happened to be New Year’s Eve day. I sat on hold for 40 minutes two different times without getting through. That’s 80 Minutes total of the inanity of hold music and the occasional syrupy voice saying how valued you are as a customer without reaching a real person.
My time is worth something I think, so I gave up and contacted them through their social media customer service. On Monday, as in this most recent Monday, January 5th, I received a form letter dated December 31 from a retail escalation specialist at PNC Bank telling me they were unable to reach me by telephone. The letter wasn’t even on letterhead, and my contact information is always updated. I spent many years working in the financial services industry, I know how important that is.
I called the woman Monday who was listed in the letter and left a message with my phone number. I will admit it wasn’t the most pleasant message because I’m pretty hot about this at this point. But it’s Friday, and no one has been able to return a phone call, and that is even after I contacted them again this morning asking why their escalations specialist hadn’t contacted me yet even though I responded promptly to the form letter not on letterhead. How is that customer service? But they thanked me for following up…..
Of course because I contacted back their social media customer service and told them I hadn’t heard from anyone and that I was going to blog about it, I expect now the phone will ring eventually. I have come to the conclusion that as PNC has grown, customers aren’t really valued any longer unless they are giant mega millions depositors. That’s sad.
But moving along let’s talk about another Pennsylvania corporate giant, Comcast. Comcast is based in Philadelphia. If you live in the city of Philadelphia depending on where you live even in Center City you have very little in the way of choice for cable. Where my mother lives it’s Comcast or Comcast.
So my mother is a senior citizen, she wasn’t weaned on computers or fancy cable and digital television equipment. But she’s not an idiot. She’s been calling Comcast for a couple months at this point with problems with her service. Service she continues to pay for even though she isn’t getting all of the service she is paying for which includes basic customer service.
I wish I could switch her to Verizon FiOs but she’s like prisoner of Zenda because they don’t offer it where she lives. She has lost hours and days off for life waiting for Comcast to come and fix the problem. She is incredibly frustrated by the fact that they outsource their customer service offshore to foreign countries at this point. She said she would have no problem speaking with someone from any country if she could simply understand them, and they her.
My mother is very clear spoken as well as well spoken, and there’s nothing wrong with her hearing. But when you call Comcast customer service and you go to one of their call centers offshore, the accents are pretty heavy, and they also don’t get apparently a lot of the nuances of every day colloquial American English. And they seem unable to deviate from an inane script for the most part, and frustrate her by not addressing the questions she’s asking.
In the good old days of the not-too-distant past, you used to be able to call Comcast and get call centers in Delaware or Northeast Philadelphia, if not other areas of the United States.
So in addition to the frustration of my mother dealing with Comcast offshore “customer service”, there is the frustration of they are now worse than Time Warner apparently in timeliness of keeping appointments. My mother has been blown off completely for some appointments, and kept waiting hours after the “appointment window” without a phone call on others. And let’s discuss the technicians.
They arrive, and no one seems to know what to do. It’s always someone else’s responsibility to fix it I guess for lack of a better description. Finally they decided that they would have to rerun part of the wiring in her home that they had run in the first place, and not too many years ago. So my mother said okay fine, just have to put the carpet back the way it is supposed to be. Apparently that was a big huge to do and in the end what happened is some technician stapled my mother’s expensive drapes to the floor when they stapled the cabling all around the apartment again. She takes pride in her home, personally I would have been apoplectic when I discovered my curtains stapled to the floor. What kind of slob does that kind of work anyway?
I guess I don’t understand how they could be that sloppy and if the cable was originally run under carpets and such so as not to be obtrusive or a trip hazard or visually ugly why they couldn’t do that again? I get that they don’t want to do extra work, no one does, but if they had installed it in a certain way using their Comcast technicians in the first place, why couldn’t they just put it back that way??
Comcast has a lot of expensive real estate around the greater Philadelphia area, including their monster buildings in the city of Philadelphia. But what they have sacrificed as they have become giants is customer service.
I’m beginning to think in corporate America, customer service is a lost art because so many companies don’t want to really offer actual customer service. It almost seems as if they feel customer service is counterintuitive to their best practices and bottom lines, as some of these giant corporations have so many more people that they should be able to service so many more people. But they don’t. You spent forever on hold losing your mind to that hold music and a syrupy automated voice thanking you for your patience as you mentally throw darts at a dart board trying not to scream. If you do tough it out and get an actual “customer service representative”, you might get someone who will listen to you but in the end will they actually do anything that is “customer service”?
It used to be American-made and American corporate customer service meant something. But today everything is outsourced or automated in addition to the customer service shortfalls. So when you call for the most American of companies, like American Express for example, you don’t know where your call center is, and that is if you can stand going through all of the call menus, the prompts, the autolady computer voices, and so on.
I remember once years ago having to call American Express on behalf of my then boss who was traveling in Europe. I got a call center in India, and I couldn’t understand them and they couldn’t understand me.
A recent call to my health insurance company Aetna, landed me in a call center in the Philippines. The customer service rep I got on the phone was incredibly pleasant, but she totally didn’t understand what I was trying to do. All I was trying to do was find out where my ID cards were and to verify my binding premium on my new policy was correctly credited.
The only thing this girl got out of our conversation (and was somewhat unable to process or think outside of her script) was she kept trying to sign me up for automatic debiting every month. As a matter fact I had to call back and say I want to be transferred to a United States on-shore call center to make sure I wasn’t signed up for things I didn’t request. And I had been signed up for the automatic debiting I did not want. In this case the language barrier was incredibly frustrating, but there was a true attempt at customer service.
When I get a good customer service person on the phone these days, I am so complementary I’m sure they think I must’ve lost my mind. But, it is so seldom you actually get really good customer service any longer on the phone that I feel compelled to praise those who actually take the time to do their customer service jobs.
And I tire of the outsourcing, it’s all about the corporate dollar bottom line and what does it do besides line the pockets of executives of that company with a little extra jingle? What does it actually do for the customer who is frustrated by language barriers and hold times?
What about the person to person customer service in bank branches or with your cable service guy comes to fix a problem? Where has it gone? Why has it disappeared? Why is it inconsistent? I spent years in the financial services industry and even when a customer was driving me crazy I didn’t want them to get off the phone feeling less than 100% satisfied. So basically, I treated them the way I wish to be treated.
To me, good customer service should be part of the work ethic. I don’t think you can just do the job, I think you need to do it well. And if people are paying for customer service no matter how small or how large a customer they are, how old, how ordinary, how important, it shouldn’t matter. The customer is a customer is a customer.
This is why I like supporting small businesses so much. Of course, there are exceptions to that rule too. A local Chester County exception would be Athena Pizza in West Chester.
When they are “on”, their food and customer service is excellent, but their largest downfall is their inconsistency. And when you have a problem with an order, it all depends which member of the family owned business you get on the phone. There is literally the nice brother and the horrible brother. When you get the horrible brother, you understand how comedian Jerry Seinfeld got inspiration for one of his most famous characters the soup Nazi.
For 2015 it would be really nice if corporate America, or any business actually practiced what they preached as far as customer service goes. It doesn’t take much to be nice and helpful to customer. Not every customer is going to get the precise resolution they seek, but at the end of the day it’s all about how you treat the customer. And sometimes it would be nice if the company actually admit it when the customer is actually right. And yes the flipside of this argument is we is customers should try to be nice to the companies and their employees.
However if you want corporate customer service anywhere to pay attention to you these days you have to take your complaint to social media it seems. It’s like dog shaming for business. Why can’t the simple phone call take care of things anymore?
One final note is a couple of places where customer service is awesome on a local level is the Wegman’s in Malvern and Kimberton Whole Foods in Malvern. Wegmans is a big chain and Kimberton Whole Foods is a small chain, but somehow they managed not to forget the core values of customer service. Also the Verizon Wireless independent non corporate store in Frazer next to the Giant in the Lincoln Court Shopping Center should be mentioned as they are terrific.